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Joined: Jun 2004
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Intermittant CallerID. 100% at Telco Demarc/66Block, however 1 out of 6 calls fail to show callerId on displays. Any Ideas?
wilkerr1
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Joined: Mar 2001
Posts: 320
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is there an auto-attend in place? or just ringing to all phones?
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Joined: Jun 2004
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Just Ringing to all phones.
wilkerr1
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Joined: Oct 2001
Posts: 4,043
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Check for high loop current.
usally it won't effect those small cid units that run off the co line but it can play havac with cid inside the CPU of a system
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Joined: Jun 2004
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Loop Current is good, after more testing found that callerId will show if calls are 30 seconds apart. Still shows 100% at 66 block.
wilkerr1
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Joined: Jun 2004
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Well, we have been working on this awhile. We have discovered a incompatibility between Partner ACS and AnyMedia Pot Shelves. Currently trying to get Lucent and Avaya to work together. Will update this posting if anything is found to correct.
wilkerr1
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Joined: Jul 2004
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I am not a tech, but have been in telecom for 17 years. One of the things that I picked up on is that many Central Offices do not pass on Caller ID info until two rings have cycled through.
Techs for the interconnects I worked for ove the years programmed the system to delay the ring for 12 seconds or so to assure the Caller ID came through.
Any techs out there that have dealt with Partner Caller ID might be able to shed some light on this.
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Joined: Feb 2006
Posts: 5
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Hey guys,
I seem to have the same issue, but mine differs as I am using the auto attendant. I have checked my ring delay and all other options that I can think of. Have a Partner ACS R5 with partner messaging 1.0. When I turn the Auto Attendant off I get all my caller ID info. When I turn it back on I get no caller Id. I am assumming that the auto attendant is not passing the info or is blocking it some how. For the life of me I cant figure it out. Can anyone shed some light on this for me??
Thanks All.
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Joined: Feb 2005
Posts: 12,356 Likes: 4
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Joined: Feb 2005
Posts: 12,356 Likes: 4 |
Does your AA setings allow the line to ring at least two rings before it picks up?
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Feb 2006
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I have checked that setting a few times thinking that was where the problem was. I played with the setting and adjusted to to 5 rings and back to 2 and everything in between, still to no avail. The AA still picks up right away, which seems odd to me and I think is the root of my issue but not as well versed as you guys.
Thanks.
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