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Joined: Apr 2004
Posts: 585
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Joined: Apr 2004
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Has anyone worked with the group call distribution with hunt groups in the Avaya Partner? It's hard to envision the way it's described in the manual.
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Joined: Mar 2001
Posts: 7,350
RIP Admin
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RIP Admin
Joined: Mar 2001
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Yes all the time, what are you trying to do?
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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Joined: Apr 2004
Posts: 585
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Posts: 585 |
The Avaya Partner is new to me. I haven't worked key systems for quite some time, and I am learning the limitations of the system.
Previously, we had a discussion here regarding rollover lines, and how they must be programmed by telco. I've been studying the manual further,& it makes it sound almost like the system can program rollover lines. Just to be clear, here's what I mean by "rollover": Example- When busy,call for Line 1 goes to Line 2; if both are busy, call for Line 1 goes to Line 3.
If the system cannot program this, what is the correct function and purpose of the group call distribution with hunt groups?
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Joined: May 2002
Posts: 17,746 Likes: 37
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This is an internal hunt group, not external, they hunt from one extension to another. Call distribution is the calls are distributed in the call group evenly, no one gets inundated with calls while others get none. Bill
Retired phone dude
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Joined: Apr 2004
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So, if I understand this correctly, using GCD & hunt group, an outside line would ring in, and hunts through member extensions for an available extension. If there are none, it will just ring, if auto attendant or voicemail is not chosen as an option. It will not hunt to the next line.
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Joined: Mar 2001
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RIP Admin
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RIP Admin
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Correct, it will not hunt ot a line, just stations.
Russ runs a local service and private tech center. ![[Linked Image from sundance-communications.com]](https://www.sundance-communications.com/installers/logos/65graphic.jpg) [/url]
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