Merlin Plus|Sundance Business VOIP Telephone Help

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Merlin Plus #71418 06/29/04 09:42 AM
Joined: May 2002 Posts: 17,722 Likes: 18 Western Nebraska justbill OP Member
OP justbill Member Joined: May 2002 Posts: 17,722 Likes: 18 Western Nebraska	Merlin Plus R-2. From any phone, lines placed on hold will intermittently drop. Also phantom rings. I reset system and re seated the station pack, in case that doesn't fix it, is it more apt to be the station pack or the control unit? My guess is control unit, but I'd like your opinions. Thanks, Bill Retired phone dude

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Re: Merlin Plus #71419 06/29/04 11:46 AM
Joined: Oct 2001 Posts: 6,160 Gap, Pa. USA Mark K. Member
Mark K. Member Joined: Oct 2001 Posts: 6,160 Gap, Pa. USA	my bet would be on the power supply. mark Reliable Telephone Service

Re: Merlin Plus #71420 06/29/04 12:09 PM
Joined: May 2002 Posts: 17,722 Likes: 18 Western Nebraska justbill OP Member
OP justbill Member Joined: May 2002 Posts: 17,722 Likes: 18 Western Nebraska	Thanks for the reply Mark. I couldn't find anyplace in the manuel or on the power supply to check output voltage. Is there a way? Bill Retired phone dude

Re: Merlin Plus #71421 06/29/04 02:41 PM
Joined: Nov 2001 Posts: 1,640 Philadelphia Pa suburbs ttech Moderator-NEC
ttech Moderator-NEC Joined: Nov 2001 Posts: 1,640 Philadelphia Pa suburbs	I had the same exact problem years ago on an 820D2 It turned out it was very picky about input voltage. As it turned out a copier shared the same circuit and if you put a call on hold it would drop (It never did it while I was there though) Anyway Try running A THICK extention cord to another outlet or Try getting a halway decent UPS that has automatic voltage regulation that will bump up the voltage to a CLEAN 120 volts Nec DSX Aspire UX5000 SV8100 SV9100 SL1100 Certified

Re: Merlin Plus #71422 06/30/04 03:15 AM
Joined: May 2002 Posts: 17,722 Likes: 18 Western Nebraska justbill OP Member
OP justbill Member Joined: May 2002 Posts: 17,722 Likes: 18 Western Nebraska	input voltages were good. Has a UPS on it but, I doubt it's a constant supply voltage regulator, those used to be very expensive, don't know as I've even seen one in sometime. Bill Any other suggestions, or comments? Retired phone dude

Re: Merlin Plus #71423 07/14/04 10:54 AM
Joined: May 2002 Posts: 17,722 Likes: 18 Western Nebraska justbill OP Member
OP justbill Member Joined: May 2002 Posts: 17,722 Likes: 18 Western Nebraska	Just in case anyone would like to know, the system reset and reseating of station pack seems to have resolved this. Thanks Bill Retired phone dude

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