sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Direct voice mail

We have the Merlin Magix phone system with Lucent 4412 D phones.
On two of our extensions the callers go directly to the voice mail instead of returning to the Operator. The other extensions will return to the Operator so that she can page the person if they are in the building before the caller is sent to the voice mail. How do you access the extension so that you can change the no. of rings on that extension? Do you have to do it from the extension, or can you do it from Merlin Magix WinSPM?

Thanks for any help

If a transferred call is unanswered within a programmed number of rings, it rings back at the
transfer originator’s telephone. This transfer return time can be set to a value of 1 to 9 rings, or 0
(the factory setting is 4 rings). If the transfer return time is set to 0, a transferred call continues to
ring until either it is answered or the caller hangs up. A returning transferred call continues to ring on the telephone set to which it was transferred and on the extension that originated the transfer until either user answers or the caller hangs up. These options are programmable using WINSPM or the console phone. Check to see that your group coverage delay is greater than your transfer return time.

[This message has been edited by Davee (edited July 22, 2004).]

[This message has been edited by Davee (edited July 22, 2004).]