i have an acs 15 x 40 and a 4 port voicegate mail inherited from a company that would not respond they have 8 -18d in sales 3 in cust service 2 -in shipping and 1 -in storage dept they want the auto attendent to answer and with single digit dialing go to 4 areas they want all 8 sales phones to ring after coming thru attendant and any sales person to pick up i tried #502 calling group ext but that gets wacky with voicemail ok internally so i was going to #501 pick up groups use a spare set in sales for ringing and and put pick up buttons on sales sets any other ideas out there ? other then going to tosh dk
Ken, I haven't worked with the Voicegate but did go to there site and looked at there features and i didn't see anything about 1 digit transfer, just a guess but perhaps it doesn't support it. I would give them a call.
This was on there site for the Avaya intergration [Note: Not all features are supported on all Avaya phone systems.]
Russ runs a local service and private tech center.
its an ics windows 2000 voicegate and goes in nicely i did one yesterday on a tosh dk but not dial 1-2-3-4 etc my concern is intercom conflict with the acs the dial one goes to a ring group during the day but after hours the 74 group will answer say on a dial 1 and goes to limbo i am going back today and i will probably go to dial 5-6-7-8 during the day and refer customers to x18-16- etc to leave message
i have a major brain f--t with the custom directories in the vg on a tosh dk if you just stay away from x and use phantom dns it fine in departments
end result it all worked day went to dial 1-2-3-4-5 thru vg to sales etc so sales would only sell end result principal had change of mind and i took it all out he was pissed off bcause he was out and couldnt remember the ext he wanted and forgot directory back to live answer only @ night it will pick up and route to extensions so end result is i did with this 1500 hour voicemail the same as 4 costco $25.00 ans machines