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Joined: Mar 2002
Posts: 3,630
Z-man Offline OP
Moderator-Avaya, Nortel
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Joined: Mar 2002
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I have a customer with a T-1 and TIE lines. Several times a day a person will call a specific DID number and instead get transferred to the operator. It appears all the digits are not getting through or the switch is not seeing them all. Any ideas on settings? Is there anything in the monitor process I can look at to see what is going on? we are expecting 4 digits.


Z-man
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www.omniofficetech.com
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Joined: Apr 2002
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Look for TTR level alarms during those times.
You can monitor and check digits being received with a trace on the DID trunks.

[This message has been edited by gkar (edited August 22, 2004).]

Joined: Mar 2002
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Z-man Offline OP
Moderator-Avaya, Nortel
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can I trace all the trunks at once? Can I monitor an entire pool to see how many trunks are busy at one time?


Z-man
Avaya SME Authorized Partner
www.omniofficetech.com
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I believe you can trace all trunks; but you are going to have so much info that it is going to be tough finding what you are looking for unless you can pick a time that the customer's call volume is low. Can you pick a time to test where you can busy out all or some of the trunks and trace one at a time.

Joined: Mar 2002
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Z-man Offline OP
Moderator-Avaya, Nortel
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my problem is it is intermittant. probably happening 3-4 times a day on normal call volume or about 5% of the time.


Z-man
Avaya SME Authorized Partner
www.omniofficetech.com
Joined: Mar 2002
Posts: 3,630
Z-man Offline OP
Moderator-Avaya, Nortel
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Joined: Mar 2002
Posts: 3,630
bump


Z-man
Avaya SME Authorized Partner
www.omniofficetech.com

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