Merlin Messages R 2.5 msgs cut off

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Merlin Messages R 2.5 msgs cut off #72367 10/18/04 04:38 AM
Joined: Apr 2002 Posts: 157 Wheat Ridge,Co,USA bcousins Member
bcousins Member Joined: Apr 2002 Posts: 157 Wheat Ridge,Co,USA	Several users report that the message is "cut off" when they are listening to a message, however, if they go back into their voicemail a second or third time, the whole message will be there. This has happened numerous times on this system. We have deleted and rebuilt mailboxes and reset the system. Any help would be appreciated. B.

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Re: Merlin Messages R 2.5 msgs cut off #72368 10/18/04 02:54 PM
Joined: Jul 2001 Posts: 3,347 Likes: 10 Paso Robles, CA Touch Tone Tommy Moderator-Avaya-Lucent, Antique Tele
Touch Tone Tommy Moderator-Avaya-Lucent, Antique Tele Joined: Jul 2001 Posts: 3,347 Likes: 10 Paso Robles, CA	Are they listening through the speakerphone instead of the handset? Have them hit mute, or turn the microphone off when using speaker phone for listening to VM

Re: Merlin Messages R 2.5 msgs cut off #72369 10/19/04 06:22 AM
Joined: Apr 2002 Posts: 157 Wheat Ridge,Co,USA bcousins Member
bcousins Member Joined: Apr 2002 Posts: 157 Wheat Ridge,Co,USA	They are listening thru the handset. The message plays part way through and cuts off in the middle of the message. If they hang up and call back in to the mailbox, sometimes it will play all the way through and sometimes it will cut off again. This has happened to several people several times over the past few weeks. Could it be the drive going bad? I had thought it might be from people calling on cell phones but this is not the case as after several attempts the message plays all the way through. any help is appreciated. Thank you. B. ------------------ https://www.deanecom.com

Re: Merlin Messages R 2.5 msgs cut off #72370 10/31/04 02:14 PM
Joined: Oct 2004 Posts: 8 Springfield, Mo US mattntandi24 Member
mattntandi24 Member Joined: Oct 2004 Posts: 8 Springfield, Mo US	Sounds like your mail is going bad.

Re: Merlin Messages R 2.5 msgs cut off #72371 10/31/04 02:45 PM
Joined: Nov 2001 Posts: 1,640 Philadelphia Pa suburbs ttech Moderator-NEC
ttech Moderator-NEC Joined: Nov 2001 Posts: 1,640 Philadelphia Pa suburbs	You problem is not unique. I had the same problem Years ago when the 2.5 first came out. Avaya Set up a trace and It mysterously got fixed. They probably uploadad a patch. Don Nec DSX Aspire UX5000 SV8100 SV9100 SL1100 Certified

Re: Merlin Messages R 2.5 msgs cut off #72372 11/04/04 04:05 AM
Joined: Nov 2003 Posts: 2 Kalamazoo, Michigan 49080 drewmich Member
drewmich Member Joined: Nov 2003 Posts: 2 Kalamazoo, Michigan 49080	The problem you are reporting is common with the early releases of the R2.5 software. Send me an email and we can offer you assistance with this problem. ------------------

Re: Merlin Messages R 2.5 msgs cut off #72373 09/12/05 05:19 PM
Joined: Sep 2005 Posts: 3 Frederick, MD 21702 bigridge1 Member
bigridge1 Member Joined: Sep 2005 Posts: 3 Frederick, MD 21702	There is a PCMCIA patch for Release r2.5.13 just for this issue. The patch is R2.5.25 [Hope this helps] Don't know if it is still available from AVAYA.

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