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Joined: May 2005
Posts: 1
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OP
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Joined: May 2005
Posts: 1 |
I am an end user/administrator(not by choice) of our Intuity Audix phone system from Avaya.
With that said: Is there a way for one of our users to answer a call and then place that call into someone voicemail without having to send it to there extension and let it ring 3 times?
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Joined: May 2004
Posts: 49
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Joined: May 2004
Posts: 49 |
Hi when you are on the line hit transfer then #57+ext number then hang up here you go Thanks
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Joined: Apr 2002
Posts: 646
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All depends on what type and version of phone system the Intuity is connected to. Need more info
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Joined: Apr 2005
Posts: 1,138
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sure. There are probably multiple ways to do this. Here is one. In the PBX Create an virtual extension or x port extension, lets call it extension 1111. Set the coverage path for 1 ring and to your VM hunt group.
Set up an audix extension 1111 like this.
display subscriber 1111 Page 1 of 3 SUBSCRIBER
Name: `audix call answer Locked? n Extension: 1111 Password: COS: custom Miscellaneous: Switch Number: 1 Covering Extension: Community ID: 1 Broadcast Mailbox? n
SUBSCRIBER CLASS OF SERVICE PARAMETERS
Addressing Format: extension Login Announcement Set: System System Multilingual is OFF Call Answer Primary Annc. Set: System Call Answer Language Choice? n Call Answer Secondary Annc. Set: System
PERMISSIONS Type: auto-attendant Announcement Control? n Outcalling? n Priority Messages? n Broadcast: none
INCOMING MAILBOX Order: fifo Category Order: nuo Retention Times (days), New: 10 Old: 10 Unopened: 10 OUTGOING MAILBOX Order: fifo Category Order: unfda Retention Times(days), File Cab: 10 Delivered/Nondeliverable: 5
Voice Mail Message (seconds), Maximum Length: 300 Minimum Needed: 32 Call Answer Message (seconds), Maximum Length: 120 Minimum Needed: 8 End of Message Warning Time (seconds): Maximum Mailing Lists: 25 Total Entries in all Lists: 250 Mailbox Size (seconds), Maximum: 1200 Minimum Guarantee: 0
SUBSCRIBER AUTOMATED ATTENDANT MENU
Allow Call Transfer? y
Button Extension Treatment Comment 1: e call-answer 2: e call-answer 3: e call-answer 4: e call-answer 5: e call-answer 6: e call-answer 7: e call-answer 8: e call-answer 9: e call-answer 0: 0 transfer Timeout:
Length Of Time-Out On Initial Entry : 5
Now if you want a call to some ones mailbox, do a transfer 1111. you will get the greeting "please enter an extension" dial that extension. Then hit transfer.
Hope that helps...
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