sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Intuity Audix Help

I am an end user/administrator(not by choice) of our Intuity Audix phone system from Avaya.

With that said: Is there a way for one of our users to answer a call and then place that call into someone voicemail without having to send it to there extension and let it ring 3 times?

Hi
when you are on the line hit transfer then #57+ext number then hang up
here you go
Thanks

All depends on what type and version of phone system the Intuity is connected to. Need more info

sure. There are probably multiple ways to do this. Here is one. In the PBX Create an virtual extension or x port extension, lets call it extension 1111. Set the coverage path for 1 ring and to your VM hunt group.

Set up an audix extension 1111 like this.

display subscriber 1111 Page 1 of 3
SUBSCRIBER

Name: `audix call answer Locked? n
Extension: 1111 Password:
COS: custom Miscellaneous:
Switch Number: 1 Covering Extension:
Community ID: 1 Broadcast Mailbox? n

SUBSCRIBER CLASS OF SERVICE PARAMETERS

Addressing Format: extension
Login Announcement Set: System
System Multilingual is OFF Call Answer Primary Annc. Set: System
Call Answer Language Choice? n Call Answer Secondary Annc. Set: System

PERMISSIONS Type: auto-attendant Announcement Control? n
Outcalling? n Priority Messages? n Broadcast: none

INCOMING MAILBOX Order: fifo Category Order: nuo
Retention Times (days), New: 10 Old: 10 Unopened: 10
OUTGOING MAILBOX Order: fifo Category Order: unfda
Retention Times(days), File Cab: 10 Delivered/Nondeliverable: 5

Voice Mail Message (seconds), Maximum Length: 300 Minimum Needed: 32
Call Answer Message (seconds), Maximum Length: 120 Minimum Needed: 8
End of Message Warning Time (seconds):
Maximum Mailing Lists: 25 Total Entries in all Lists: 250
Mailbox Size (seconds), Maximum: 1200 Minimum Guarantee: 0

SUBSCRIBER AUTOMATED ATTENDANT MENU

Allow Call Transfer? y

Button Extension Treatment Comment
1: e call-answer
2: e call-answer
3: e call-answer
4: e call-answer
5: e call-answer
6: e call-answer
7: e call-answer
8: e call-answer
9: e call-answer
0: 0 transfer
Timeout:

Length Of Time-Out On Initial Entry : 5

Now if you want a call to some ones mailbox, do a transfer 1111. you will get the greeting "please enter an extension" dial that extension. Then hit transfer.

Hope that helps...