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Joined: Oct 2003
Posts: 694
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OP
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Joined: Oct 2003
Posts: 694 |
I changed the order that a couple of ext's are in in a calling group and now the phones don't ring when they are busy on the first call. The customer says that this used to happen. I did remove them from the group and then put them back in the order the customer requested. That is all I changed, no button programming or anything. Any ideas what I changed that caused this?
Thank You
emmitt2727
Shawn Connect Telecom www.connecttelecom.us In matters of style, swim with the current. In matters of principle, stand like a rock. Thomas Jefferson
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Joined: Apr 2002
Posts: 646
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Joined: Apr 2002
Posts: 646 |
If they are busy on a group-calling delivered call they can not receive a second call from the group.
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