atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Calls rolling to wrong extention in Magix

Hello folks,

I have an interesting situation where incoming calls to an extension are rolling to another extension. Majority of them are rolling to extensions defined as operators when the actual extensions are not busy (offhook). Call don't even ring at the called extension but just ring at the other extensions. This has been happening for a while now (over a year) and I have had contractors come in to check the programming and setup but with no luck. Any thoughts or ideas as to how to fix it?

I dont know the Magix ,but it sounds like
call forwarding is active /this could be user error.

In your user guide do cancel forwarding and see if corrects

Sure would like to see a completed profile
so we know who you are and able to reach you off line.

[This message has been edited by KENB (edited September 14, 2005).]

KENB,

I did check if its call forwarding. The issue is there is no particular pattern. I call an extension from outside and it goes straight to the operator. I hang up and call again, it goes to the right extension. It is very sporadic. I have had techs come in and check the configuration and their conclusion was that it could be static in the line. I did have the merlin messaging voice mail board fail last year and had Avaya replace it as it is under maintenance. This issue started right after the failure and no one seems to have a good answer for it. Any thoughts?

BTW I updated my profile (not that there is much to fill in).

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_ SM _

Are these cell or land line calls ?

Has anyone kept a log of co lines involved ?

[This message has been edited by KENB (edited September 15, 2005).]

Sorry for the late response.

The calls are both cell and land line. I have instances where internal extensions can notice it too. Also I have this switch tied to a Definity through a T. Even calls from those extensions from the other switch handed off to the switch in question via a T (only way in or out for the switch in question) experienced it. All this started when the Messaging board was replaced.

Any thoughts?

You may want to verify that the VM extensions are rotary enabled. I know it won't always transfer propoerly if they are not. Just a thought

Thanks for the tip. I did notice some random extensions are not rotary enabled. Any idea how to identify the VM extensions? Do they start with 71xx or something like that? Among the extensions I see 4 numbers which start with 7 that are not a part of my DID or regular extensions. After spending lots of money on technicians that have absolutely no clue about the system, I have gotten no where with this issue. Any help is appreciated.

The VM ext's would have logical id's that would fall in the module where voice mail is. They may be any number, according to what the programmer wanted.
You might also check that all touchtone registers are working correctly, as failing digits would cause the number to be unrecoginized, defaulting to the operator, in default setting, at least.

If the Lines comming in are DID you may need more TTR's. Same if the VM auto-attendant is routing the calls. Check for errors in the log.