sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Group call distribution?

Feel like a dum bass on this one but I drew a blank. Customer wants calls to ring in twice then go to auto attendant...then if an extension is chosen they want it to ring once at the extension and then go to VM. This is a Partner ACS R3 with the small PCMCIA voice mail. I know the extension situation should be handled by VM cover rings #310 right? As far as the two rings and go to Auto Attendant is that #206 Group call ditribution????

yes 206 will put your lines in the aa group.
then set 506 and 507, to get the number of rings before aa picks up.

Mike

Maybe i need to be more clear. 310 will put vm coverage on the exts.

To set rings before vm on ext picks up I think is 321

Then use 206 option 7(gruop number) to put the lines to be answered be aa

Then 506 and 507

sorry got a little ahead of myself,

Thanks Mike,
That did the trick!

No problem anytime.
Glad I was of help.

Mike,