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Joined: Mar 2001
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I do not think you have a problem with the T1 card. You said the ars frl is 3; what is the frl setting for station 100, 112 and 114. How many channels are you using on the t1 circuit and is there a reason you assign the trks to the console. On a pri, I always assign about 8 sa buttons, one being sa orig. Also you might want to check the Dial OutCode for these stations.

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Joined: Mar 2002
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Moderator-Avaya, Nortel
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LIke Gkar said, you access the PRI through ARS or by dialing the pool access code. You can't select a channel manually. If you can't dial out using a 9, then most likely, you are restricted in some way, probably ARS. Double check the ARS restriction level. It must match the FRL level, or be lower.


Z-man
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www.omniofficetech.com
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Yes you can select channels seprately and start dialing. I do all my turn ups like that but He did say He tried dailing using SA to no avail. I dont think its the t-1 card either I leaning towards the processor. If you want you can give me a call and I'll take remote look to see if you have everything set up properly.718-784-9200 Franklyn

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I think FACE is the culprit here.

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what do I change in face and how do I get there???????

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Go to extensions,account,inspect, and see if the ext is listed. If listed, just remove it.

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rsurin,

What was the resolution to your dialing problem from sta 100?

Rich

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