sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Need help with setup of Lucent Partner ACS R3

Well today at work was fun. I walk into the server room and it reaks of Ozone and the phone system is down!
Replaced the fuse in the 5 slot carrier and started throwing the cards back in. On the last card the sparks flew!
Removed the dead 206 and shifted it all over.
Currently in cabinet Main, 1 206, 1 308, and a Partner Mail V5
There was no backup and I need to get it setup again.
I have most of it done but need some help.
I need a standard receptionist setup.
During the day I need all calls on all lines to go to ext 10. where the receptionist will transfer them to the appropriate extension. If no body picks up it should go to their voice mail.

My first problem is that when someone calls it rings for .25 sec on all lines them goes to a voice mail saying it will now be transferred to the receptionist. If the receptionist doesn’t answer I want it to go to a directory.

I tried a little but I could use some help.

Try going to the Avaya.com website and go to documentation and select P for Avaya partner ACS R3 and download the manual it would be great help, do the same for documentation on the Avaya Partner mail VS R5.

Good luck!

Being that you shifted things around,First you will have to set up your new VM ports in hunt group 7 and and take the old ones out , set it for 4-5 rings in day mode to backup the recp. Give the stations with VM auto voice mail cover. There is no directory on a VS5 so you will have to set a selector code as a message and instruct the caller to *8 + XX to transfer or put it in the AA. You will also have to go through your stations and do some programming like ringing, VM, VM Trans.You may want to call in a tech or pay someone from the board to help you over the phone as you have alot to do yet or as willmax suggested, download the docs and go for it.

Ok had a tech come out and we got it all sorted out. Thanks for the help.
There is only one minor issue that has been noticed:
Currently when the receptionist tranfers a call to an extention they can not get the call back before it tiggers the extentions voice mail on the 4th ring. (she used to grab it back on the 3rd and then offer to send it to their voice mail)
I have her soft buttons set to Intercom Dial: ext# so she would hit transfer then the soft button.

Any ideas?

If they have VMS Cover active the call will go to vm and not back to her. Did you tell the tech this? If so they should have given then a VM Cover button instead of auto.

Check to see what #321 in programming is set to on the ext in question.

The default is 3 rings and would need to be changed.

#321 is VM cover rings for the exts.

The way I read his concern was she wanted to grab the call back before VM picks up and offer the caller their VM. :shrug:

yup, that's what I got out of it also but if you have Auto VM or VM cover active that's not going to happen, they need to set up VM cover and give them a button so they can turn it off when they are in the office then she will get the ring back and can still trans to there mail box if needed.

I would think the most practical way would be to leave auto vm on set the buttons for voice intercom and have her intercom them to see if they want the call or not and , if they don't want it or there light is on then send them to there vm if needed. I would think that would be a much faster and efficient way to handle the calls.

So dtmf, what your saying is if on a Partner ACS with VM and with auto VM coverage assigned to ext B with #321 set to 4 rings...... if a call comes in on line 1 and ext A answers the call and they transfer the call to ext B.
That ext A after 3 rings can't touch the line button the call came in on (or grab the call back) and say John isn't in right now would you like their VM? :confused:

Sure you can press the line and get it back before it goes to vm, all I am saying is that if you trans the line to ext B it won't ring back to ext A if a VM cover is active. But I'm sure she has better things to do then stare at the lines and hope she presses them before VM takes it.

Doesn't it make more sense to intercom john or look at his intercom button and if he is busy or doesn't want the call press the line and tell the caller his isn't in and would you like his vm?