sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems merlin magix/ winspm

how would i go about doing the following:

i would like to have 2 specific phones ring the normal amount of rings, but after 3 rings, i would like it to start ringing the the rest of the phones in our department. then if noone answers after those rings.. go to voice mail.
is this possible? if so, can someone explain how to do so. i have merlin magix 2.3. thanks in advance

On an initial incoming call, or on a transfer?

Initial incoming call, add a Pool button to the phones, and set it to delayed ring. Voice Mail coverage continues as now.


Transfers, up to 8 extensions can have a Primary Coverage button, with delayed ring, for the extension that receives the transfers. The coverage button will flash at the same time the original extension receives the call, then on the 3rd ring, start ringing as well.

that would mean i would have to raise the number of rings b4 the AA picks up.... correct? how do i change the number of rings before it goes back to the operator?

for the life of me i cannot seem to find where to change the rings from immediate to delayed

also... where is the transfer return time changed?

ah nm i found the return time in options/transfer

still not finding where to change it to a delayed ring

If you are trying to set up the Auto Attendant to answer incoming calls on a delayed basis (I can't really decipher the "string of consciousness" above):

Take an unused calling group, with no members. Assign the incoming lines or pools to it. Set it to overflow to the voice mail calling group, using time-based overflow (about 5 seconds for every ring before it should kick in). Then, in your voice mail, create a mailbox that matches the extension number of the calling group, and either through class-of-service or assignment, make that mailbox point to the auto attendant.

thanks for all your help tom. hey i see you have a sense of humor