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Joined: May 2004
Posts: 11
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Joined: May 2004
Posts: 11 |
I have a partner ACS 3.0 and just installed a remote access / backup and restore PC card. I'm trying to connect with the avaya software and I can dial in just fine until it asks for the password. I don't know it. I go to program the password (via extension 10) and it's blank. Any effor to change the password fails. If I try to enter no password in the software it rejects it.
Any clue here?
Thanks,
Matt
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Joined: Oct 2004
Posts: 812
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Joined: Oct 2004
Posts: 812 |
The password must be letters and not numbers. I could see using the ledgend magix software for remote programing but the ACS system dosn't really need it. Most of the programing can be done with someone over the phone.
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Joined: Feb 2005
Posts: 12,358 Likes: 4
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Joined: Feb 2005
Posts: 12,358 Likes: 4 |
Letters and or numbers. Refer to the table for Extension Name Display on how to enter them. Hint: the number 2 would be 2+0,the letter A would be 2+1, the letter B would be 2+2 etc. You must press "enter" to save it. Refer to your documentation.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: May 2004
Posts: 11
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Joined: May 2004
Posts: 11 |
Thanks guys.
I've tried to enter the password "hello" and even if I press ENTER it will not take. Any clues?
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Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
#730-42-32-53-53-63-Enter.
On an 18-D, Enter is located in the 4th column, 3rd button down.
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Joined: May 2004
Posts: 11
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Joined: May 2004
Posts: 11 |
TT Tommy,
Thanks for that. I'm used to programming with the 12-D, and a few months ago it died, replaced it with 18D, and yes, the enter button is not where I remember it to be... sorry.....
So I set the password and I can get in now. When I try to "retrieve system information", it makes it about 90% of the way, then the software said it is corrupted (forget exact error message) and aborts. I can set the time, but can't do anything else.
Any clues?
Thanks guys!
Matt
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Joined: Jul 2004
Posts: 60
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Joined: Jul 2004
Posts: 60 |
The Partner doesn't like your modem. I had the same problem with a Conexant modem. Usually US Robotics, or modems with Lucent chips in them work fine. I also have a Xircom PC card type modem that usually works well.
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