web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 1 of 3 1 2 3
#80281 07/11/06 01:49 PM
Joined: Jun 2001
Posts: 10,949
mdaniel Offline OP
Moderator-Avaya
*****
OP Offline
Moderator-Avaya
*****
Joined: Jun 2001
Posts: 10,949
Has any one else had issues with them that had the PC card 12-box mail.

We installed a R.7 a few months back that will stop seeing that it has a mail card in PC slot 1 or 2 in the control unit. Power down the processor and back up and bang there it is again.

And when I say stop seeing it..........I mean you dail icom 777 it just rings and rings. Have checked and ext 78 and 79 are the only ext's assigned to #505.

The system is: 1-5-slot carrier, 1-R-7 control unit, 1-308ec card, 1-PCMCIA card 12-box VM and 7 new style 18-D euro style phones.


Thanks,


Avaya SMB Authorized Business Partner. ACIS/APSS
ESI Certified Reseller/Installer
www.regal-comm.com
Avaya IP Office Help & Support Website
IP Office Help

Avaya IP Office Help & Support Website


FAQs, documentation, videos, updates, and support for the Avaya IP Office business phone system!
Everything you need to know about installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.

#80282 07/11/06 01:58 PM
Joined: Feb 2005
Posts: 12,342
Likes: 3
Member
***
Offline
Member
***
Joined: Feb 2005
Posts: 12,342
Likes: 3
I have zero experience (and headaches :banana: ) with the R7. I would ask though, did you reset the messaging card before you used it? Don't know if it is the cause of your problem but if you didn't it's worth a try and is something you should always do anyway.

-Hal


CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
#80283 07/11/06 02:50 PM
Joined: Jun 2001
Posts: 10,949
mdaniel Offline OP
Moderator-Avaya
*****
OP Offline
Moderator-Avaya
*****
Joined: Jun 2001
Posts: 10,949
Yes,. we always reset the VM and the control unit.


Avaya SMB Authorized Business Partner. ACIS/APSS
ESI Certified Reseller/Installer
www.regal-comm.com
#80284 07/11/06 03:29 PM
Joined: Jun 2001
Posts: 10,949
mdaniel Offline OP
Moderator-Avaya
*****
OP Offline
Moderator-Avaya
*****
Joined: Jun 2001
Posts: 10,949
I'am about to take your stands on the R.7's Hal.

We have more trouble with the 7's than all of the 1-6's together.


Avaya SMB Authorized Business Partner. ACIS/APSS
ESI Certified Reseller/Installer
www.regal-comm.com
#80285 07/12/06 02:28 AM
Joined: Mar 2001
Posts: 7,350
RIP Admin
*****
Offline
RIP Admin
*****
Joined: Mar 2001
Posts: 7,350
we have stopped selling the R7 until they get it taken care of. The earlier ones seem to be good but lately they are having all sorts of problems. We are going with the R6 until Avaya gets there act together.


Russ runs a local service and private tech center.

[Linked Image from sundance-communications.com][/url]
#80286 07/12/06 10:44 AM
Joined: Jun 2001
Posts: 10,949
mdaniel Offline OP
Moderator-Avaya
*****
OP Offline
Moderator-Avaya
*****
Joined: Jun 2001
Posts: 10,949
Thanks Russ and Hal.

I think we are going to start the same policy until they get the kinks worked out.

Have you guys heard if there are going to be a R.8 or do you think they will do away with the Partner..............like they did the Magix?


Avaya SMB Authorized Business Partner. ACIS/APSS
ESI Certified Reseller/Installer
www.regal-comm.com
#80287 07/12/06 11:11 AM
Joined: Feb 2005
Posts: 12,342
Likes: 3
Member
***
Offline
Member
***
Joined: Feb 2005
Posts: 12,342
Likes: 3
The Partner will always be around, hopefully bigger. Contrary to popular belief not everyone wants or needs the IP Office which is the upgrade path now from the Magix.

As for the R8 I don't know. They should take the R7 off the market until the bugs are worked out, then maybe bring it back as the R8. Then again it may go the way of the Endeavor which was in a similar position of infamy. The well established R6 can do everything the R7 can do and offers an upgrade path from previous releases. Why bother with two competing products especially since the R7 is such a dud and requires so much work? Cut your loses.

Maybe the R8 should be a software upgrade to the R6 that offers more capacity.

-Hal


CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
#80288 07/12/06 11:17 AM
Joined: Dec 2005
Posts: 9,162
Likes: 8
Spam Hunter
*****
Offline
Spam Hunter
*****
Joined: Dec 2005
Posts: 9,162
Likes: 8
I saw a post where the author thought that the Avaya One-X was going to be the eventual replacement for the Partner ACS.

It is my hope that Avaya keeps the Partner ACS for small applications where good VOIP service would not be practical.


I Love FEATURE 00
#80289 07/12/06 11:21 AM
Joined: Sep 2005
Posts: 264
Member
Offline
Member
Joined: Sep 2005
Posts: 264
The Partner is great for customers that just need the basics. The problem with the One-X is that their is no analog capability. I too am trying to get my sales people to quit selling the R7, but they just don't llisten.

#80290 07/12/06 11:22 AM
Joined: Dec 2005
Posts: 9,162
Likes: 8
Spam Hunter
*****
Offline
Spam Hunter
*****
Joined: Dec 2005
Posts: 9,162
Likes: 8
If I could present Avaya with a wish list, my top request would be to get the background noise level down more.

You can always hear a small amount of "hash" in the background that you don't get on digital sets.

Even though the Partner uses analog audio, there is always room for improvement.


I Love FEATURE 00
Page 1 of 3 1 2 3

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,110 Shoretel
187,715 CTX100 install
186,809 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 7
pvj 4
jc2it 4
Who's Online Now
1 members (Curlycord), 113 guests, and 405 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5