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Is anyone having problem logging into an Avaya Partner System via remote access or local access for programming, have a new Dell Laptop, problem is far end not talking with my laptop or get connect @ 7200 or not @ all.

You can e-mail me @ [email protected]

let me know if you find out .... i've had nothing but problems trying.

I've heard that it has something to do with Windows XP. I can log in remotely if it's just the ACS card in the system, but add an expansion card? Forget it. Not even if I do it from an extension.

The remote access feature of the Avaya Partner ACS is quirky . Some external modems from Lucent and US Robotics work best, but even then you need to step down to 1200 baud.

My PC Admin is running on a IBM Thinkpad T40 with internal modem. Remote Access card is in slot one on ACS R7. I set the modem to 1200 baud and connect to station 11 on the ACS R7.

Try to connect using 'Direct Dial'= 11 -----

It always returns the message:
...device did not receive modem tone answer from the far end.....unable to establish the dialup connection.

Is my Remote Access card bad?

*********

Update - Now using an external modem, max port speed set at 1200 [and info from Avaya]:

Direct Dial = 76 [modem port?] I hear intercom dial tone, 2 digits dialed, modem answers on 3rd ring [audible click] and I hear several modem tones

then PC Admin again displays error msg:

'...device did not receive modem tone answer from the far end.....unable to establish dialup session.'

Any ideas?

Thank you for help!

JW

Update #2

I learned that setting the PC to dial to 76 [apparently the modem station number] does seem to make contact with the Partner modem [Remote card], but I had no luck actually connecting with the external modem, so I switched back to the internal modem, also set at 1200 baud,
PC dial to 76, .........and *Wheee!*

....now the message shows

"Connected at 1200 baud"

Then after about a minute the message changes to:

"Session initiation with the Partner system has failed"

I think I am getting closer -

Any ideas?

Thank you for help-

JW

What release Partner are you connecting to? Ihad problems connecting to an R6, but when the R7 came out, I had no problems.

R7

The recommendation with the R7 is to either connect to the serial port directly (through a 355A adaptor) or use an external modem connected the same way.

-Hal

Hi- thanks for the reply.

Using a new Supra external modem [to USB on PC]:
Direct Dial = 76 [modem port?] I hear intercom dial tone, 2 digits dialed, modem answers on 3rd ring [audible click] and I hear several modem tones

then PC Admin again displays error msg:

'...device did not receive modem tone answer from the far end.....unable to establish dialup session


Using internal modem [thinkpad t40]:

It will connect to R7

display = "Connected at 1200 baud"

Then after about a minute the message displayed changes to:

"Session initiation with the Partner system has failed"

But it does connect. And the "connected at 1200" remains displayed, and I still have access to PC Admin commands, until I select the 'disconnect button' Since I have never been able to use PC Admin before, I am wondering if there is another communication that is expected during this 30 second period that ends in the "...session failed" msg above?

Thanks for help-

JW