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Joined: Feb 2005
Posts: 21
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Joined: Feb 2005
Posts: 21 |
We have sites that have analog main line and PRI also and we are having problems with customers getting busy signals. Is there a way to call an analog line and have a feature on it that if it is busy to roll that call onto the PRI (DID range)? These site receive many calls at the same time and currently if someone calls the main line the next person get the BUSY. We are using Comdial FXII and have started looking at the IP OFFICE 406v2 for our large sites. Can anlog and PRI co-exist and take multiple calls or do we have to move to all PRI?
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Joined: Jan 2002
Posts: 2,328
Moderator-Comdial
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Moderator-Comdial
Joined: Jan 2002
Posts: 2,328 |
Move the analog to the pri. That should solve your problem. It does not need to be in your DID range.
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Joined: Aug 2001
Posts: 774
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Joined: Aug 2001
Posts: 774 |
Much cheaper to do it as jwooten says than to pay for mulitiple paths to forward to your PRI.
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Joined: Aug 2005
Posts: 145
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Joined: Aug 2005
Posts: 145 |
Your local phone company should be able to do a forward busy to the pri. I have two set up that way.
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Joined: Aug 2005
Posts: 145
Member
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Member
Joined: Aug 2005
Posts: 145 |
Also think you should keep the anolog line in case the pri goes down. Thay can still get one call in or out.
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Joined: Jul 2001
Posts: 3,347 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,347 Likes: 10 |
Recently set up a customer with 3 analog lines in hunt, with Call Forward on Busy from the 3rd line to the Operator's DID number. Works really well, and they have analog backup just in case
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