sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Our Avaya IP office is interfering with AT&T's long distance authorization codes

I am in charge of 3 PBX systems across three separate sites of my company. We have a Avaya IP Office at one site, a Panasonic DBS576 at another, and lastly a Toshiba PBX at the third. My company, in order to track long distance and international dialing uses Long Distance Authorization codes provided by our carrier, AT&T. AT&T is our local and LD provider. At 2 of my sites (the Panasonic and Toshiba sites), whenever someone dials outside of the 480, 602, and 623 area codes the caller is prompted for the LD auth code. However, at the site where the Avaya IP office resides, this does not occur. AT&T has stated the following: "verify that the numbering plan on the PBX is set to ISDN National and nature of address should be National". Unfortunately, we do not know where on the IP Office to configure those settings. Is anyone familiar with this? Thanks.

What happens when you dial? Does the call go out? Do you get a recording?

Who did you buy it from? Sounds like something your Avaya Business Partner should be handling.

-Hal

When we dial out, the call completes no issue. IE - If I dial 213-876-2039 the call will complete by ringing that number. What is supposed to happen is, since the call is outside of the 480, 602, and 623 area codes, after dialing that number, the caller should hear "please enter your authorization code", after entering the code, the call is then completed. This is what happens at our sites with the Panasonic and the Toshiba. This is what has led AT&T to saying the Avaya must be somehow preventing the AT&T network from prompting the auth code.

Whenever we've had any work performed on the Avaya system we've used a local Avaya Business Partner. In their eyes, this request is a billable request. They are more than happy to see if we can figure out what the issue is for $180 an hour with a 2 hour minimum. Believe me when I say that I have no issue paying for work to be done on our system. We just paid them handsomely to move this system from our old corporate location to the new one. And paid them to come back in fix the voicemail module which in our eyes they broke, but that's neither here nor there. I just have a hard time paying for something that I think is two clicks away.

Obviously, the voice asking you to enter your authorization code is not coming from the IP Office, OR the Panasonic or Toshiba - it is put in place by the carrier. They have not set this site's service the same way as the others. The fact that the call completes indicated that the IPO is talking to the Central Office just fine. Persue this with your Telco Vendor, not your equipment vendor.

Actually, AT&T has made every change that they possibly could to make the circuits connected to our IP office the same as those at our other two sites. I've had AT&T working on this since July 1st and after many corrections (from the long distance PICS to the issues that they found with local switches in the area to billing address corrections, you name it) AT&T came back and said it's the PBX. This is why I'm reaching out for assistance.

My company, in order to track long distance and international dialing uses Long Distance Authorization codes provided by our carrier, AT&T. AT&T is our local and LD provider. At 2 of my sites (the Panasonic and Toshiba sites),

Make the other sites IP office. YOU have gone to one exteam you need to complete the IP office.

MY question, How are linking IP Office through the pani and Shiba? These switches must be IP ready..or where you using frame relay?

The confusion is Toshiba PBX. If the Shiba is a big switch then use it to run the other two sites.

other than the IP. Even if you get the problem fixed it sounds like thing's are not managed.

If you had a toshiba PBX at one time you would have used frame relay or some other idea to track the calls to the other two locations.

The term PBX is misused. Can the Toshiba support more than one T1 card?

"mus be sumptin in yo PBX"

I don't see anything about your sites being linked to each other. So I wouldn't start trying to find a link between the IPO and the Toshiba or Panasonic.

We work with many CLECs in this area. They offer "project codes" or "authorization codes" to their customers, so that they can receive bills that break out calls by code, and prevent calls with unauthorized codes.

The call is dialed normally, but instad of completing, it reaches either an announcement prompt, or simply another dial-tone, and waits for the code to be entered before completing the call.

Unless your IPO has been programmed to append the same VALID account code to every call that goes out, AT&T is not prompting you for the code.

Review your short codes to see if they are adding any digits, but also request AT&T to come out, with a T-1 tester that can place calls on your circuit, and prove that the T1 is prompting for code input.

I believe that this is a carrier issue. Remember that the carrier folks have gone thru countless hours of training in order that that they can reliably say the magic words "must be your equipment". You COULD try using the character i in the dialing shortcodes - [9]NsiXXXYYYZZZZ (you may already have a [9]NsXXXYYYZZZZ. If you're not familiar with shortcode programming, now isn't the time to start... ask your vendor to give it a shot.
Mike