sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Partner Programming Question

Hi,

I have a partner ACS 7.0 and Partner Mail 3.0. I would like to know how to set up a single line as a "backdoor" voice mail line. I would like it to answer immediately and go to AA or go to mailbox login. Is that possible?

The way I have it set up now is extension 50 is an AA mailbox tied to AA 1. I have made the new line owned by extension 50. And while that works, it does not answer immediately. It waits 4 rings. Maybe there is a better way.

I would like it to answer immediately and go to AA or go to mailbox login.

You could simply change the VMS hunt delay (#506) to zero rings for that line, then the AA will pick up almost immediately. Caller would do a *7 when it does to get the VM login prompt.

-Hal

I tried that, but it still only answers in 4 rings. I think line ownership is set on the partner mail too. Do I need to turn that off?

Having the same problem as Zylatech, checked 505, 506, 507 everything appears correct. If you dial a vmail extension (78) on the icm it answers immediatly but if you are calling in on a line it answers after 4 rings. ACS version in 7.0 91E, not sure how to find vmail version number. I know 7.0 has problems does anyone know if this is one of them?? Thanks

If you have that line set under #206, to 1-assigned, it then looks at #506 for the delay. Zero or 1 would be the lowest you can set. Line ownership shouldnt matter as long as you have 1-assigned in #206.

I tried that, but it still only answers in 4 rings.

Check #507 to see that you have the Hunt Schedule the way you want it for that line. If you don't have a night service button on X10 set it to "always". Also, #506 has 2 modes- 1=day, 2=night. Make them both "0" rings for that line even though it won't matter.

-Hal

We have vms line cover for the lines assigned in 206, we have tried night and always. We set 506 to both. It is weird. We reset system (with fingers crossed due to 7.0 database issue), still the same.....

That should not be 3-vms cover in #206. It should be 1-assigned.

If you have it set to 3-VMS line cover, then there is another program that will tell it, what ext owns the line. Thats not what you want. The reason it is ringing 4 times, because of VMS line cover, it is looking at #321 (VMS cover rings). That is set to 4 rings. Hence, it always rings 4 times.

Thanks mongo5150 and hbiss, working now. I wasn't exactly clear that those items.