sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Legend Issues

I'm working on a client's Legend and have been chasing a ghost for a few weeks. Any thoughts would be appreciated.

The problem is that the operator console has intermittent outages - powers down and promptly comes back up. This happens about 10:30 in the mornings and disrupts calls for a couple of minutes.

I have changed the card with no success. I changed the power supply with no success. I have checked the power into the system, no problems found, grounds are good. Changed the cable to the phone - nothing.

Today, I am going to go put a new 20L on the system and see if that makes any difference. If not, I'm thinking the next step is to change out the backplane.

Anything I could be missing here?

Did you check the local power supply that is at the 20L phone and cableing for it?

if it's always around 10:30 ,did you check to make sure it's the system that isn't on a timer some how, what about the other phones, do they go down , or is really just the console, that's how long it may take the system to come back up

I had a Magix with a PC connected via serial port for administration. Even though SPM wasn't running, turning that PC off caused the Magix to reboot. We figured it was a difference in ground potential between the Magix and the PC. Solution was to switch to modem connect.

Anything along those lines?

There is no local power supply for the 20L on this one.

I did check the power issues. This is the only phone that goes down. We are on a battery backup and I checked the log on it and it is showing nothing.

There is nothing in the error logs on the Legend that indicates that there are any intermittent outages.

There is no PC connected full time. I connect when I am on premise, but that's all.

I replaced the 20L on Friday - maybe this is a case of a flaky set. We'll continue to monitor and I will update.

Ed

Have you done a SELF TEST on the phone?

(Although failures the SELF TEST finds are usually of the Static/Popping type.)

check your backup/restore times, nite service
on & off....any feature with time action.
just a thought...is it just the console...also
you might want to do a print out of the console
and system..

Have not done a Self Test. Not sure I remember the sequence on that. I will check the documentation.

I also will check the backup/restore times. Yes, it is just the console.