sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Go Directly To VoiceMail, If No Answer...

Please forgive my inexperience, but I am new to the telephone support world...

We have a small office with 5 lines, using a Lucent Partner Mail VS system. I would like callers to be forwarded directly to an individuals voicemail if the line is busy or does not answer. No roll over to the secretary, forward to another line, etc.. Just simple go to voicemail if no answer, - Is this Possible?

I do have a manual with the system, but I'm not finding what I need.

Also, I think I would need call-waiting (from the local telco) on each phone line, correct?

Any help is appreciated, Thanks.....

How are you routeing calls in your office now?

Call comes in........ring..ring. Who or what answers?

At this point what would you like to happen.

Need some more info before we can help.


Thanks and welcome to the board.

Yes, we need more info here. You have 5 lines and you want them to go directly to voice mail if they are not answered. Is that one mailbox for any and all lines or will each line need to go to a particular mailbox?

What Partner system and release do you have and what Partner Mail VS do you have?

And no, you never would want call waiting with a multi-line system. Certainly wouldn't help you here.

-Hal

Thanks for the responses...

Right now we have 5 phone lines all with their own mail box, they are in a Hunt Group (when busy - they role to the next phone number). The Hunt Group was a feature setup by the TELCO, however I called to have this feature removed yesterday morning and added call waiting. The only feature on all 5 lines now is: call waiting and caller id.

This morning when I came in and tried out the phone situation - the Hunt Group has been removed, but when any line is busy - I get a busy signal when calling it, instead of going to voicemail.

Partner Mail VS version 5

Any help would be very much appreciated, Thanks for your patience...

-Mike

more info...

What I would like to happen is: when line #1 is called and busy, the caller is transferred to that individuals voicemail, and not to another extension or receptionist. I would like to setup all the lines this way, so if I miss a call it should go to my voicemail.

Thanks...

OK, if the line does not hunt, how will it ever get to the user's voice mail? Think about it.

Instead of having each of the 5 users have one number assigned just to them, you should have one main number for the whole office. Then you should have the Auto Attendant answer first, give a list of users and extension numbers, and let the calls be transferred to the user. If they don't want to receive another call when they are alread on a call, they need to press DND while they are talking.

Since your 5 numbers are already "out there", known by the people calling into your office, put them back into hunt, but make it a circular hunt, and you can receive up to 5 calls at a time, for any of the users.

What TTT said
:thumb:

And get rid if the call waiting. It's costing you money and does nothing for you.

-Hal

Thanks for the insight....

I guess I'm not familiar enough with the way a Hunt Group works to see the relationship between (Voicemail and Hunt Group)...

Let me add some more info...
We do have a main (Automated Attendant) line already which prompts callers with names and extension numbers (what you suggested) so you can call the main number and get a list of people in the office.

I can re-add the Hunt Group if nessessary - but I've been asked by the owners to not have their calls roll to other line when they are on the phone. "Example: If their wife calls their office number and they are on the phone, they want it to go to voicemail and not another person in the office"

I know this if getting complicated, so I apologize - Thanks Again for any suggestions...

If the owners don't want the call to roll to another line when they are on the phone, then the call will never get into your system. If you re-establish hunting and a call rolls to another line, then the system does not know if the call coming in is because "Joe" was on the phone and it rolled over. As a matter of fact, the system doesn't know if the call coming in on line 2 (for example) is because line 1 was busy and the call rolled over or if the person just dialed line 2 directly.

Bill