sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Delayed ring to voicemail on legend

I seem to be having trouble getting the vm to answer the calls. Coverage inside is working fine. I thought I just had to set pool 70 (801..803) as a personal line for the VM ports and set it to delay. When I set it to immediate the vm answers ok but I want the phone to ring a few times to give us time to answer it if we are here. When set to delay it takes over a minute for the vm to answer. I rang each vm port separately and they all work and answer right away. Is there a delay Im missing somewhere? Im using WinSPM 9.

I have the following configuration:
I have a Merlin Legend CKE3 processor R7 V12. I have a 4 port aleen connected to a 012 on extensions 116..119 (group 770 int VMI, linear hunt) and configured to answer on 1 ring. Group 771 is ext(100..115) and set to overflow to 770 after 6 seconds. There is a ring generator in the PS. Still trying to learn this system - so im not sure if I am doing something wrong or the system is not working properly.

The drill for delayed auto attendant on Legend/Magix is to assign the pool to an UNUSED calling group, with NO members, and overflow THAT to the VM calling group. Then, in the voice mail, (and I have NO idea how you handle it with Aleen), you make a mailbox that matches that delayed group that points to the Auto Attendant.

Recap:

-Group 791 has No Members, and has Pool 70 assigned to it.
-791 Overflows to 770
--Number Based Overflow = 99 calls
--Time Based Overflow = 20 seconds (or thereabouts)
-Mailbox 791 points to the Auto Attendant

Thanks TTT - Sorry, forgot to add that, I read your other post on delayed AA and I already tried putting the 70 pool into group 791 and setting overflow to 770 with call threshold set to 99 or 1 and time threshold set to 5 seconds - I just tried it again - nothing just rings and rings on 70 pool button and never rings through to vm ports.

FYI - to do this in ALEEN - create the mailbox as information only and set it to return to the AA after its done with its message, then just record something like "transferring..." or 2 do nothing an invalid inband string (non-existant mailbox) will be ignored and get you to the AA anyway.

That's pretty strange -

You rang each voice mail port individually, and it answers right away. What happens when you call 770? Does VM pick up right away? Is 770 set to Circular or Linear? And is it VMI?

I did manage to mention in the initial message that it is linear and vmi and, at your suggestion, i just tried calling 770 and it picks up right away and the vm responds with enter your password (meaning the in-band stuff is working and it rings) Im wondering what your thoughts are about the possibility that there might be some junk data left over from before the 7.0 V12 update? I did not do it and im not sure if the cpu was ever initialized. humm how do you do that again? maintenance, slot, 00, something or other? O yeah, one thing I noticed, if I do set pool 70 as a personal line for any vm extension and set the ring to delay - it does eventually answer after a long time (more than a minute) also I didnt give coverage settings (but I think thats working or is it overflow) extensions 100-115 are in coverage group 1 and 770 covers for that group.

How about simply dialing 791 (the overflowing group)? Does it answer in the proper time, with the Auto Attendant?

yes it does. 791 answers in something proportional to the proper time. If I set it for 5 sec it answers after 1.5 rings, 10 sec about 3 rings, 15 sec about 5 rings. Set to 1 call and it answers right away, 99 and it follows the pattern above. What does that tell us? o and by the way, thank you so much for helping.

Im sure I must have done something stupid somewhere - think "he did something stupid somewhere, what could it be?"

It's just not making sense.

791 answers in the correct amount of time, so any line ringing in group 791 should also overflow in the same amount of time.

If you have Caller ID Delay set to on, that would only delay incoming calls by one more ring cycle, not a whole minute.

For testing, you might want to bridge your butt set on the 1st VM port, and see how long it takes for the call to arrive, and how many rings before VM answers.

You could also put a different analog port as the only member of a new group, and overflow 791 to that group. Again, see how much delay it takes before it rings.

I'm just grasping here now. Might want to print and post your calling groups, or PM me.

I plugged a single line phone into all the ports and listened to it ring. The VM answers immediately when the port rings, it just dont ring. Im gonna try another port as you suggested, but I have another CPU to try in case that fails. Thanks for the help, Ill let you know how that works out. I keep thinking of that pre 4.0 system wide delay setting and how there is a blank spot in system programming where it used to be so you cant select it