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Joined: Apr 2005
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Joined: Apr 2005
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System is the Legend with 2 T1 cards, 1 for local, 2nd for long distance. I have done minor programming on this system, call routing was done by another company. A few years back the external paging amp went bad.
Problem: Customer had us install a Viking talk back paging amp. Trunk 812 had been programmed as the paging port with dialing 5 to page. I see this in programming. But when you press 5 you get the error tone as if restricted. Paging equipment works, I tested with my butt set.
Any ideas what to look for in programming?
We get old too soon, smart too late
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Joined: Jul 2001
Posts: 3,342 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,342 Likes: 10 |
Do a print of the dial plan, see if 5 is a trunk or a pool.
If it is a pool, see if 812 is in that pool, and the phones have the dial out code allowed to them.
If the 12th trunk was renumbered to 5, then it's *9 (pickup) 5 to access paging.
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Joined: Apr 2005
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Touch Tone Tommy
Thanks, the *9 5 did the trick
Dan S
We get old too soon, smart too late
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