sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Magix vs IP 400 .. why would you recommend one over other?

Ipofficeguy IS right; the Magix cannot display Caller Name on a PRI, even if it's available from the carrier. Also, Group Ring on a Magix is limited to eight extensions and has even further limitations on Group Calling if it involves remote members. These are just a few of several (small, but nagging) areas where IP Office trumps Magix.

This is going to be a showdown between functionality and cost. In most cases I could make a case for Magix any day of the week and twice on Sunday. However, if the customer has specific needs that tax or exceed the limitations of the Magix, I don't see how BrianS would have any choice BUT to go with an IP Office.

Hi Tim, this is right from Magix manual.

" The system also supports Calling Party Name, which is part of Caller ID. Calling Party Name does what its name suggests--it provides the name of the calling party. A button can be programmed on the multiline 4400-Series, MLX, TransTalk 9031/9040, Business Cordless 905, ETR, and MLS telephones to toggle between Calling Party Number and Calling Party Name. When the button's LED is lit, Calling Party Name and not Calling Party Number information appears and will continue to appear until you press the button again (the LED turns off)."

Someone correct me if I'm wrong, but I think the info that Vad listed above only applies to calls that arrive on caller ID enabled POTs lines. :confused:

Caller ID name will work with POTS lines, NOT PRI!

My name might imply I only know the IPO but I've installed and worked on plenty of Magix/Legends before the IPO came around.

I thought that might be the case. Thanks for clarifying! :thumb:

Also I am very aware of the parking features of a Magix AND the limitations of those features.

For the average business, a Magix is a very suitable system but like I said before, some of the features fo the Magix are too limited compared to the IPO for some customers.

From Rel.2.5 & later Avaya claims that Name is available if available from provider. That what I found in the Manual.

From experience,
IPO with PRI set to ATT Custom, shows Caller ID name and number. Plugged same PRI with no changes from provider into a Magix Rel 4, and no caller ID name. (even with using the toggle button)

I think the manual is talking about caller ID names being delivered on a regular POTs line. :confused:

As Brian mentioned, a queing feature for the nurses' stations is his customer's most urgent need.
Can queing be provided by either system?