sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Legend R7

Good afternoon,
I currently have a Legend R7 setup in keymode with 1 direct trunk line assigned to each extension. I also have a few hut lines assigned to the extension if they need to conference. If someone calls the direct line the user is on is sounds busy. Is there anything I can do do have the call go to vmail when the line is in use?

Thanks for all the help!

Unless the the LEC has a hunt sequence established for the POTs lines, there is no way for the 2nd caller to reach the telephone system.

To have a personal mail box pickup direct line you have to be available or have second line for roll over dedicated to one person. Other way you have to have DID Trunk card and DID Trunks to have covered busy condition.

Another option is to switch to T1 trunks and convert all the lines to did's. This would require a t1 card.

We're looking into getting a T1 board but it might take sometime to get the funds okayed through corporate. I send a PM to Vad60 to find out if I'm in a position to go the route he suggested and how I might set that up.

Thanks for all the help!