sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems ACS R7 with VSmail 5.0

Does anyone know if VS mail 5.0 is compatible with an ACS R7 or not. Thanks

It is, but in order for the DND function to operate properly, a patch needs to be applied using an R6 processor.

ok well I keep having a problem with the VM not picking up when the phone rings and I was told by someone that the VS5.0 is not compatible with a ACS R.7 So I figured checking here was the way to go cause I was under the impression that it would work fine with an R7

Dex is right, it will work just fine except for the DND issue. (just installed one today, new R7 processor, reused customer's VSR5, no DND buttons so no conflicts)

Describe your problems in more detail, and be sure that ONLY and ALL your voice mail ports are in Hunt Group 7

Check out Com.#310 for VM coverege.

Vad, it doesn't affect the VSR5 and ACSR7 issue. When you are in DND, the R7 sends mode codes that the VSR5 doesn't understand, so you get "Your call is being transferred to the Receptionist", and it goes to Ext. 10. Even worse is if Ext. 10 is also in DND, then you have an endless loop of ring, "Your call is being transferred", ring, lather, rinse, repeat

The DND will never be an issue so I'm ok there. As I treid to explain Tom, it usually picks up on the second ring "hello and tahnks for calling" etc. but sometimes it just rings and rings and goes no where. I power cycle the cabinet and it works fine again. The hunt group is they way it should be. The VS5 is a 5.0.15 version and someone mentioned to me that it won't work unless it's a 5.0.21 version and another guy said it won't work at all. I asked why is that and he said you would have to ask AVAYA directly why. So basically he has no clue.

I would put an Auto Intercom button for each of the voice mail ports on an extension, and watch them as the system takes calls, and especially when it won't take calls, to see if the ports are already in use, locked up, or just ignoring the calls.

Is it possible that the hard drive is on the way out?

If the voicemail ports were locking up, that would prevent calls from being answered. You could program autodial buttons for each of the voicemail extension to see if they are behaving properly.

(Whoops, TTT posted just before I did. )

I had a problem where people would call in to get their messages doing a *7 and logging in. When they completed their call they would just hang up. It would lock up the port, later if they tried to call in or check their messages at a system phone it would say that they are already logged in too. I had to tell the customer they MUST dial **9 to exit when checking messages remotely and I have not had a problem since.
I realize it is not something you are really experiencing but it is one of those quirks to keep in back of your mind because you may run into is someday.