atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Operator extension rings once from the VM port

Not the first time I've said this but you should have spare known good modules on hand for the systems you service. It's pointless to play twenty questions asking for why something is doing something weird when the first thing you should do is replace the mod to determine if the original is defective.

-Hal

I have plenty of spare parts for the system. I have replaced the processor, in fact, I upgraded them from 6.0 to 7.0. I have replaced the 408MLX that ext 27 is on.
I upgraded to a known good configuration from my laptop. I have NOT replaced the 007MLM yet. I don't think that is an option. The AA greetings were recorded by a british chick who is not available anymore. They have the same voice on all of their 10+ properties.
I always try to replace the parts first. It's just not an option for this voicemail.

The VM would probably be the first thing I would try. Not an option? I don't understand. You don't have to replace it permanently, just long enough to see if it cures your problem. If it does then guess what- too bad about the British chick.

-Hal

Is dial zero/time-out set to transfer to the call answer service operator - or directly to extention 27? If it is set to go to the call answer service operator - try changing it to transfer to ext 27 - and repeat your previous test.

If the British chick is important maybe you could record all of her prompts to some sort of recorder then play it back into the system through the handset not very pretty but it should work.(Just a thought)

Bob

The dial zero is set was set to 27. I set it to the CASO just for grins. The CASO is 27.
I would change the VM out, but they have 2 companies that share the Legend and this VM at this time. I will be removing the other company from the system very soon. I guess then would be a good chance to test this.