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Radio Signals
#85975 08/14/07 03:58 PM
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I have a client with a Merlin Magix. I am looking for a good solution to radio signals interfering with the voicemail. A problem is only created when retrieving messages. You can hear radio playing in the back ground. I am going to put a filter on the lines unless there might be a better solution.
Thanks

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Re: Radio Signals
#85976 08/14/07 05:07 PM
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Two questions:

1) The radio station isn't heard during normal calls?

2) Is the radio station actually recorded with the message or is it just being picked up when a message is retrieved?

-Hal


CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
Re: Radio Signals
#85977 08/14/07 08:13 PM
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Questions
1) When external calls come in the radio is not heard on either end.
2) When I tested - I called in. Auto Attendant picks up immediately I selected an extension and let it go to voicemail. Left a test message. Hung up and went in and listen to the message. You could hear my message but with the radio in the back ground. The more I listen to the message the clearer I could hear the radio.
They have been at this location for about two - three months and this problem just started last week. I'm a little baffled. They told me the problem is getting worse and it is not just mailbox.

Re: Radio Signals
#85978 08/14/07 09:09 PM
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Does the radio station at least play "good" music?

Kidding aside, is the customer using an integrated Merlin Messaging, or some external solution (which may be more susceptible to radio noise)?

What about your ground sources? I've seen folks use a nearby electrical conduit, only to find out later that there's ultimately no real physical connection to the Earth. A floating ground might as well be an antenna.

If you only hear the radio during the playback of the voicemail, my guess is that the radio noise is coming through the Earth ground rather than the copper POTS lines.


"I think there is a world market for maybe five computers.", Thomas Watson, chairman of IBM (1943)
Re: Radio Signals
#85979 08/15/07 05:56 AM
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Thank you for your help, I never thought of the ground but that makes sense I will check out the ground. Thanks again


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