atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems More strange ACS 7 behavior

Sorry to disagree but I don't see how the service provider has anything to do with this other than maybe CPC. The problem is user error as I explained above. True, changing ALS to intercom first will stop this from happening but every extension programmed that way will have to press an idle line button instead of just picking up the handset to make an outgoing call. So you just trade one problem for another.

The solution here is proper user training.

-Hal

The service provider has everything to do with the new behaviour of the phones. They do provide CPC on disconnect, but not on ROH. The Partner takes advantage of this function, instead of designing it to drop dial tone if a line is auto selected and then an auto intercom button is pressed without dialing anything on the dial tone. Even Comdial Executechs from 15 years ago did that! I've seen the issue come everytime a CLEC puts in an Adtran Total Access IAD, and training isn't going to change that.

Hal your right on as usual, here we usually refer to this type of problem as a "loose nut on the keyboard" test clear.
Any good dealer would have explained all of this in user training at time of install.
It's a very simple deal..

Tommy, you've lost me. :shrug:

By ROH I assume you are talking about what happens if you pick up an idle line and put it on hold. The CO should send a CPC type interruption in battery voltage after maybe 15 seconds to tell the system to disconnect. We have POTS lines here straight from the CO and Verizon stopped doing that many years ago. Put a line on hold and you can busy it out forever.

-Hal

SBC/at&t still provides an open loop before going from dial tone to the howler for "Receiver Off Hook" (ROH)

As much as you train people to lift the handset and press Intercom, or press the DSS button FIRST, 2 weeks later they will lift the handset, grabbing an open dial tone, and then pressing the DSS button. I watched a receptionist lift the handset, press Transfer, and dial an extension number.

When Call America, or TelePacific, or other CLEC converts them to a Flex T-1, with an IAD for dial tone and variable Internet bandwidth, they lose the ROH cutoff, and the fun begins.

Strange thing is the cable company here does provide the ROH cutoff and like the old NY TEL you won't have it until after about 15 seconds- and 15 seconds is a long time. Depending on how long the receptionist takes after lifting the handset and hanging up, it's still very possible that the line will get transfered. With ROH cutoff the extension will stop ringing after the 15 seconds have elapsed but it is still going to be annoying.

Dunno. I make it a point to explain that they have to press the page all, voice mail or DSS button first and I have never had a customer not understand it.

Maybe they're smarter here on the East coast. :rolleyes:

-Hal

AVAYA has forced 90 % of the old time techs out of this business.


That should relate to a stock option?


If they gamble on IP and all the newbie.

The result is who is singing the song?