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Joined: Sep 2007
Posts: 2
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OP
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Joined: Sep 2007
Posts: 2 |
I have a Partner ACS with Remote Card, Partner Messenger R1 with 4 Port card.
Is all of the programming of the Voicemail on the hard drive, or is there a backup on the Remote or 4 Port card?
This unit failed due to power outage, and I sent it in for repair. It was traded out for another unit, and I want to know if there is anything on the Remote or 4 Port card to restore the Voicemail menus with?
The manual appears to refer only to the ACS programming as being backed up to the Remote card...
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Joined: Feb 2005
Posts: 12,343 Likes: 3
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Joined: Feb 2005
Posts: 12,343 Likes: 3 |
The Partner Messaging R1-R7 will do a full back up if you backed it up. The ACS card has nothing to do with the messaging system.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Jul 2001
Posts: 3,342 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,342 Likes: 10 |
IF you ever did a manual backup of the MESSAGING to the 4-port license card, you can restore the auto attendants (including prompts) and the mailbox structure (without any recordings) - but I'm guessing that was never done. Log into system admin mailbox, then 8 for backup/restore, see if there's anything there.
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Joined: Sep 2007
Posts: 2
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Joined: Sep 2007
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Well, we'll find out. I'll give it a try today. I have documented all of the voice menus, and sometimes I amaze myself. It's just been working for so long I don't remember.
Thank you for the answers. You answered my question as to whether the backup would be isolated to just Voiemail, and won't affect the ACS programming.
- Michael
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