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Joined: Oct 2004
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i have a user that is wanting to setup a incomming call like this
when a call come in on ext xxxx they want it to ring 2-3 times then ring on ext xxxx and so on.
Any advice on how to set that up?
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Joined: Jun 2001
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Moderator-Avaya
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Moderator-Avaya
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What system are you working on?
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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RIP Moderator-General
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RIP Moderator-General
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Sounds like your basic "cover path"
Assign one with the parameters you want i.e; amount of rings between points..and you should be all set.
Bob Wells
WellComm, Inc.
"As long as nobody's dead or in jail, it can't be all that bad ! "
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kfrederick
You say you have a user. Are you the admin of this PBX? incumming?
Candor - Intelligence - Good Will
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Add cover path next, Place the extensions on it and the numbers of rings before it rolls. Change station xxxx and place that new cover path number on its station form.
Mike Jones
"A people that values its privileges above its principles soon loses both."
- Dwight D. Eisenhower (1890-1969), Inaugural Address, January 20, 1953
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richardmorris,
Yes and Opps! Mind was in the gutter. post corrected.
mikeydidit, what happens to the call when no one answers at any stations? Will it go to a VM box or just keep going?
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It depends on how you have it set up. If you have more than one point of cover it will follow the coverage path to the next point and down the line. If you only have one point and then H1 (VM hunt group) then it will go to the first point, ring there the amount of times you have it programmed for, then to VM.
Mike Jones
"A people that values its privileges above its principles soon loses both."
- Dwight D. Eisenhower (1890-1969), Inaugural Address, January 20, 1953
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so if i were to setup it up to ring station 1 3 times then have 2 other points, say station 2 and then station 3 then have it go to H1(voice mail), would it go to station 1's voice mail box or station 3's
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Joined: Aug 2007
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VM of the first persons set. That s where the call went to.
Mike Jones
"A people that values its privileges above its principles soon loses both."
- Dwight D. Eisenhower (1890-1969), Inaugural Address, January 20, 1953
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