sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Partner 18D Phone problem connecting to Amanda Voicemail when Night button is hit

Hello,

I have a problem with my phone system that I’m not sure if it’s a voicemail or the actual phone issue. My company has the Amanda Voicemail System version 3 and uses Avaya Partner Phones 18D. At night when we hit the night button one of our phones extensions is unable to get messages recorded for him.

All other extensions if someone calls at night the system will ring and when they pick the extension they are able to leave a message. However with this extension when they pick it all it does is ring and ring and ring, never going to voicemail.

I have tried deleting the mailbox and recreating it. I have tried resetting the system as well. But since I’m uncertain if this is a voicemail setting error or a phone error I’m uncertain how to fix it.

Anyone have any ideas?

Thank you,
Jessica


x-posted to voicemail as well

I'm going to remove your duplicate post in voicemail, please just start topic in one locations. Thanks.

We really need to know what Partner system you have. 18D is only the phones and means nothing. We also have no idea how the Amanda is integrated with the Partner system. Amanda is an aftermarket messaging system and has nothing to do with Avaya or Lucent.

That said, the first thing I would do is check the Partner programming for the extension in question. Make sure it has VM coverage- #310.

Other than that, without knowing how the ports are programmed for Amanda there is not much else we can offer.

-Hal

From what I know the only thing Partner we have is the phones itself, nothing more. We don't actually have any services through them. We go to Avaya when our phones break or we need to know how to Program them. We go to Amanda when our voicemail has issues. However since our Amanda voicemail is so old they do not have support for that software anymore.

So as far as I know Amanda is intrigrated in being that its the voicemail our phones use and nothing more.

How would I check that the phone in question has VM coverage #310?

Sorry but these phones have been giving me trouble for over 2 years, no one knows how to work them and the information given to me when I got this job was very limited.

Does not matter what version Partner you have, program #310 will solve your problem.
The manual is on Avaya.com if you need one for the phone system.

Email sent to Jessica.

Thanks everyone, we think that has fixed it.