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Joined: May 2004
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Is there a user level feature code to turn on/off ringing line preference - so you don't have to press the line key to answer the call, you just pick up and you're connected?
A customer called saying that is just stopped working. I always thought that was automatic when you program a line to ring.
Punch down all your damn pairs!..........(please).
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
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Would they have a DND button that is turned on?
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: May 2004
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No. This is the receptionist. She now has to press the line key to answer the call. I figured she must've inadverdently dialed a feature code to shut it off.
Punch down all your damn pairs!..........(please).
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Have you had them check the line ringing settings for that ext.?
@ ext 10.
Feature 00
Left icom twice
Right icom once
Ext #
Touch line button as needed.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: May 2004
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I'm not on site. She just called it tin an hour ago. As far as I know the lines are still ringing on her phone. She would've called in that complaint if not. I'll give her a call and get more details.
Punch down all your damn pairs!..........(please).
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
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I just assumed you where talking about a Partner.
What system are you working with? Sorry.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: May 2004
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It's an ACS, same thing, basically. Sorry I should have specified in the begining.
Punch down all your damn pairs!..........(please).
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
NP.
The only other thing I can think of is.........would see have a N.service button on her phone at x10 that is turned on or maybe have her phone forwarded to someone else?
If none of the above. Have them unplug the phone from the wall jack and wait a few seconds then plug it back in. I have seen some Partner phones act like DND is active for no reason. And this will clear that.
Check the line programing first. Then if you need further help feel free to give me a shout.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Feb 2005
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No, there is no way to turn off ringing line preference other than what has been mentioned. Those things would also result in the extension not ringing. Since the extension does ring but you still have to select the ringing line button I would reset the system. Make sure the AAA batteries are good (might be a good time to change them) then pull the plug.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: May 2004
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Good tips, Hal and Dan. Thanks guys. I'll have one of my guys check it out. I'm sure it's something simple....unless I just jinxed it by saying that!
Punch down all your damn pairs!..........(please).
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