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I hope you can help me. I've been working on this all week. I am the system administrator of a Lucent/Avaya Intuity.
I'm trying to set up a voice mail so that the caller can do things like:
Press 1 to dial by name
Press 2 to dial another extension
Press 0 to be directed to the operator
AND I WANT THEM TO BE ABLE TO STAY ON THE LINE TO LEAVE A VOICE MAIL MESSAGE!!
I set the user's extension up as a Class 11 so I could get to the 3rd page where you fill in the choices you want it to do.
Everything works OK except it never gives the caller the option to actually leave a voice mail message for this extension.
Any ideas????????
Thanks so much!

It sounds like you're trying to assign an Automated Attendant and an "ordinary" voice mailbox to the same extension. You can't do that! There are tricks...but that all depends on phone phone system you have. In the meantime, let me show you something:

Let's say this guy's extension number is 555.

Build a new subscriber mailbox for 556 with outcalling permissions. Turn on the Outcalling feature and have Intuity call 555 for all new messages. Ask the user record his personal greeting in this mailbox, "This is Joe Einstein, please leave a message. I will return your call promptly."

Go to the third page of the Automated Attendant form for 555. Enter 556 in the "Extension" field for button #3. Arrow over to the "Treatment" column and enter call-answer (type 'c' or 'ca', then hit tab). Put these values in the "Timeout" row as well.

That's it...and here's how it works:

Someone calls Joe at x555. Coverage kicks in and the caller hears the Attendant,
. "Press 1 to... (choice A)"
. "Press 2 to... (choice B)"
. "Press 3 or simply stay on the line to leave Joe a message."

The caller presses "3" (or waits more than five seconds) and is sent directly to mailbox 556. "This is Joe Einstein, please leave a message. I will return your call promptly." BEEP!

The caller leaves a message, causing Intuity to periodically call x555 (start/stop times and frequency are definable). Joe returns from lunch and answers one of these calls. He is prompted with "This is AUDIX. Joe Einstein has ONE new message. Please enter password and poundsign." Joe enters the password for mailbox 556 and retrieves the message.

Depending on your phone system, there may be a way for mailbox 556 to turn on the Message Waiting Light at x555. But I can answer that (with far, far fewer words) if you'll post back with that info.

Do what Dag say's you shouldn't have any problems.....like he said depending on what system you have it will work fine that way.

Thanks so much!!!!
I just tried it and it will work for us.
The only thing is the lighting up of the voice mail button so they know when there is a message.
Our VM system is an Intuity Audix 4.4
and our phone system is Merlin Legend, Version 6.25. Any ideas on the button??
Thanks!!!

I guess the Outcalling option doesn't have much appeal to you, huh? Then you'll be glad to know that I've got a solution for the Legend. I'll use the same example extension numbers as before.

Okeydokee. I think all you need to do is renumber one of the unused Calling Groups in the Legend. So if 775 happens to be free, renumber it to 556. Set Calling Group 556 to overflow to 770 (or whatever your voicemail hunt group is), and put 555 as the Message Waiting Receiver.

The path to renumber the Calling Group: SysRenumber, Single, GrpCalling
To set the group's overflow: Extensions, More, Grp Calling, Overflow
Set the extension used as the Call Group MWL: Extensions, More, Grp Calling, Message

This should cause the MWL at x555 to light up whenever mailbox 556 has a message. If it doesn't, then we simply need to go back to page 3 of the Intuity attendant form and change the treatment from call-answer to transfer.

I doubt you'll need to do that, but I had you set up overflow in the 556 Calling Group just in case.

Oh, and welcome to the board!