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Joined: Feb 2005
Posts: 101
retired
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retired
Joined: Feb 2005
Posts: 101 |
I have a customer with this system with 4 18d sets
and two analog cordless. The trouble started last week, all the lights go out and it looks like the system is rebooting. No calls are lost when the phones are functional again per the customer. The customer plugged the card into a UPS and it still does this about as often as before. I was on site this morning and naturally no apparent trouble was found. Is this one of the new 7.0 cards that needs an upgrade? Could the power supply in the card be going bad already?
This customer has no warranty or maintainance with anyone. Has anyone a suggestion for a place to get this repaired?
As I have pretty much stopped system repairs I no longer have any spare parts so am limited in what I can offer these folks right away.
"Everyone needs something to believe in. I believe I'll have another beer"
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Joined: Jun 2008
Posts: 137
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Posts: 137 |
sent you a om about repairs
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Joined: Feb 2005
Posts: 12,354 Likes: 4
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Joined: Feb 2005
Posts: 12,354 Likes: 4 |
That's a problem with the processor I'm afraid. If they had purchased the system from an Avaya Business Partner there would be a 3 year warranty and it would be replaced at no cost, or maybe just a service call charge depending on when it was installed. So you really do get what you pay for.
I certainly would not be thinking about having it repaired, I doubt anyone is capable. You are looking at a replacement at this point. Hopefully they will learn something here and this time deal with a Business Partner.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Feb 2005
Posts: 101
retired
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Joined: Feb 2005
Posts: 101 |
It is possible that they did get it from a Avaya
business partner, the corporate weenie that installed it is checking on that.I should find out what they want to do in the morning.
"Everyone needs something to believe in. I believe I'll have another beer"
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
I don't think flashing the processor would help that problem.
Sounds like they just have a bad one. Have you checked the S/N.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Feb 2005
Posts: 101
retired
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retired
Joined: Feb 2005
Posts: 101 |
The corporate folks did have a warranty from their BP. They should have a new ACS on site today. Apparently my rates are too high as they say they want to do the change out and will restore it from the back up card themselves. Good thing I backed up to that card yesterday since it had never been done before then.  Thanks everyone for the help. I'll post back if they screw it up. :rofl:
"Everyone needs something to believe in. I believe I'll have another beer"
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Joined: Feb 2005
Posts: 12,354 Likes: 4
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Joined: Feb 2005
Posts: 12,354 Likes: 4 |
Apparently my rates are too high as they say they want to do the change out and will restore it from the back up card themselves.
Good thing I backed up to that card yesterday since it had never been done before then.
Wadya mean good thing? You just screwed yourself.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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