|
Joined: Mar 2001
Posts: 3,268
Moderator-Allworx, Nisuko-Tie, Vodavi
|
OP
Moderator-Allworx, Nisuko-Tie, Vodavi
Joined: Mar 2001
Posts: 3,268 |
What would cause an ACS R5 with 2 phones and a two MB card to revert to the 01 MB assigned to extension 20 and the 02 MB assigned to extension 15---after being unplugged for about 3 minutes. No other programming---either on the phone system nor the AA greeting of the VM card was affected.
I just reassigned the 01 to 10 and the 02 to 11 and everything was fine---customer had to redo the personal greetings. Of course, all messages were lost---but customer had checked messages before the system was unplugged.
Ideas??
|
|
|
|
Joined: Feb 2005
Posts: 12,342 Likes: 3
Member
|
Member
Joined: Feb 2005
Posts: 12,342 Likes: 3 |
No idea, never saw that before nor can I see how that could happen. The PVM has no backup or restore.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
|
|
|
|
Joined: Mar 2001
Posts: 3,268
Moderator-Allworx, Nisuko-Tie, Vodavi
|
OP
Moderator-Allworx, Nisuko-Tie, Vodavi
Joined: Mar 2001
Posts: 3,268 |
Thanks, Hal. I don't understand how it could happen either.
This was not our customer (they are now)--so, perhaps something else was programmed in there before. What's goofy about it---is that nothing else has changed.
The receptionist was trying to get into her VM box--and of course, she thought that the password had been changed. If this was a 25 phone system---I would have been troubleshooting for quite a while.
|
|
|
|
Joined: Feb 2005
Posts: 12,342 Likes: 3
Member
|
Member
Joined: Feb 2005
Posts: 12,342 Likes: 3 |
Undoubtedly it was in there from before. Question is why did it change to it?
I would default the card and start from scratch.
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
|
|
|
|
Joined: Mar 2001
Posts: 3,268
Moderator-Allworx, Nisuko-Tie, Vodavi
|
OP
Moderator-Allworx, Nisuko-Tie, Vodavi
Joined: Mar 2001
Posts: 3,268 |
I'll do that the next time I'm in that building. With only two MBs---it won't take long to rebuild. In the meantime---I'll be watching it remotely, at nite.
|
|
|
|
Joined: Sep 2004
Posts: 719
Member
|
Member
Joined: Sep 2004
Posts: 719 |
I have had this problem before. You resewt the mailboxes and then several days later the same problem. I ended up having to replace the VM Card. Hopefully you won't have to.
Mike
|
|
|
|
Joined: Feb 2005
Posts: 12,342 Likes: 3
Member
|
Member
Joined: Feb 2005
Posts: 12,342 Likes: 3 |
Did you try defaulting it Mike?
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
|
|
|
Forums84
Topics94,262
Posts638,695
Members49,757
|
Most Online5,661 May 23rd, 2018
|
|
|
|