sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Avaya IP Office Advice

I have been asked to go out and assist with recording a main greeting(I think) for a user with an IP Office.

I have not worked on the IP Office before, and I have no docs for it(though I have found some that could be downloaded cheaply).

I know all the Avaya from 206 until Majix and the associated vm's. I am usually not scared of much(except Iwatsu Adix) because I pick up things pretty quick. The customer is aware of my lack of experience with this system and wants me to try anyway.

Should I be scared and run away or should I go give it a shot? If there is no chance of me doing it than I would rather not waste my time. Can I access with a crossover and a web browser, or do I need something else? Sorry to be so needy!

I know what you are saying about previous AT&T, Lucent and Avaya products. Each new generation built on and maintained similar programming. Unfortunately that stopped with the IPO which is as diferent from any Avaya as Toshiba is from Nortel.

Still, even I would not hesitate to change the main greeting, after all it really is a user level procedure. Plenty of guys here who can help. Do you know what messaging system?

-Hal

No it is one of these CW tickets. You would think they would maintain a database of what each of their sites has and what version, etc, but they do not. I will probably not be able to find out until I get there on Tues, but inb the meantime I will call the user and see if she has any documentation on that will at least tell me what they have.

thanks for the info.

If it is Voicemail Pro, I usually go into the Manager, and look at the short codes, looking for the ones that point to recording greetings. Then dial the code, and hopefully the original installer created a menu with something like "to record the day greeting, enter 101; to record the night greeting, enter 102; to record....."

And you don't have to download anything cheaply, you can get everything from support.avaya.com for free.

Like TTT said, it should be set up so even a cave man could do it....

Depends on which voicemail they have. If voicemail pro, there would be a short code of some code going to voicemail collect or voicemail node. If there is, look for one going to "Recordings" or something of that sort.

If there are no short codes like that, look at the IP Office, if this is a 406, look in the slot in the front to see if there is a card in it. If so, you will need to look at the config and look under "Auto Attendants". If there are any, then you will see the codes for the one you want.

Thanks All,

Mongo & TTT were right, once she gave me a number she thought was associted with the mb it was easy for me to determine the steps to get in and record.

Hal was very right, because they had an admin PC onsite that I got into and I looked at the VMPro and could not make heads or tails of it. I was able to navigate around and find the areas I was looking for, but once I got there I could not decipher the meanings of the "flow charts". Well, I will probably have to break down and look at the manual. I did not get to look in the IP Manager program as it had a system password, which I probably could have obtained, but it was not in the scope of work, so I did not want the customer to have to pay for my OJT!

If you have the manager program (admin suite) you can create a new config with that, and poke around programming.

Be careful though, the system is deceptively simple to program, BUT, if not upgraded/installed in the correct steps, you will have nothing but trouble down the road.

There really is no "manual" for the system, but you will find all the sales and programming info needed at:
https://marketingtools.avaya.com/knowledgebase