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Joined: Oct 2007
Posts: 80
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Joined: Oct 2007
Posts: 80 |
Ok, customer has a magix messaging and a magix r3 processor. They can access there vociemail, set it up , be transfer to voicemial. But when auto attendant answers delay day or right away noght. They can dial any extension and that extension just rings....rings...never goes to voicemail. EVER!!! I checked auto attendant and it's set up for 3 digit...allow direct transfer on selector code 1. ( all phones start in the 100's). So what's the deal. HElp...
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Joined: Jul 2001
Posts: 3,348 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,348 Likes: 10 |
Are the voice mail ports "rotary enabled"? Look under the Extensions menu
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Joined: Nov 2007
Posts: 492
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Joined: Nov 2007
Posts: 492 |
Are the extensions in the VM Cover group?
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Joined: Feb 2007
Posts: 2,473
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Member
Joined: Feb 2007
Posts: 2,473 |
Check what 6string is suggesting and make sure that Group Calling 770 has Cover for that Cover Group.
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