atcomsystems.ca/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems partner autoattendant

Hi all, quick question again of our partner ACS r7 with a partner mail r3 stuck on the side like a wart on a pickle.

It all works wonderfully except:

How in the heck do you get the autoattendant to pick up in case the receptionist doesn't? The AA ignores everything, even in nite mode. The system would ring out, then tell you it was going to record a message in the general mailbox. Changing the times the AA would ring didn't change anything, it still rings 6 times and then the nice lady would tell you about the general mailbox.

I am missing something, and even if you tell me where to look in the books I will be grateful.

I am learning this stuff on the fly, so please be patient.

Our local service company, that had a wizbang tech the last time, sent over a baby huey that I refused to pay for him to read the book for the first time.

Hi Hal, doin' ok?

Steve Spangler

For the Auto Attendant to handle overflow calls.

#206 to add the lines to be answered.
#507 VMS hunt schedule
#506 VMS hunt delay

Mike

I'll let you know.
Thanks

Steve Spangler

Steve, with the R7 #506 and #507 are more flexible than what Mike says. You can have separate day and night schedules per line. 506 allows you to specify a number of rings from 0 to 6 on a per line basis for day and for night. 507, the schedule, is day/night/always per line.


-Hal

Nope.

Still nothing, although I have some information that might be significant.

No matter what I do with day/night delay, it rings 6 times at ext 10. As it stands now, ext 10's mailbox picks up.

The AA has something to do with a mailbox. A high numbered mailbox doesn't it? I think baby huey screwed that up in his attempts to learn the system.

If I go to extension 13 and intercom an extension with a display phone, it comes up as "autoattendant" What the ???

Hunt group 7 also has no one assigned to it. Does that matter?

It's beginning to sound to me like it might be faster to figure out how to reset everything to "first install" and start over.

Thanks for your patience

Check #607, sounds like you have a station or staions assigned
also check #306,, let us know what you find, I think it's where your problem lies.

And yes there should be only the VM ports in hunt group 7, nothing else.

if you want you can pay one of these fine techs in here to talk you through it on the phone.The ACS will let you program while on the phone.

Yes, it matters if there is nothing assigned to hunt group 7.
You do know what extensions are connected to the Partner Mail, don't you?
Those extensions must be assigned to hunt group 7 in order for the system to send the vms codes.

PM sent.

-Hal

I just rechecked, the proper ext are assigned to hunt group 7.

What I am beginning to suspect, is this scenario.
Our receptionist postion, 10, is our main call in position, shouldn't that have a mailbox class of service of 21? It doesn't at this point.