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Joined: Oct 2004
Posts: 21
Member
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Member
Joined: Oct 2004
Posts: 21 |
Daylight savings and no one has posted a time question!?!?! OK... I'll go.
I am trying to fix a Partner ACS 6 with time issues. The customer is on Vonage and it keeps setting their time screwy (the age old Vonage CID issue). I turned off auto daylight and manually set, then checked the firmware (6.0B).
It's interesting that this problem just started today with the time shift, but the customer says they tried to manually reset the time this morning and it's been jacked ever since.
Does anyone know of a way to stop the caller ID from resetting the clock? I had this problem a few years ago with a different ACS, and if I recall the problem fixed itself?
I also know this has come up before, but I don't think it was ever fully answered.
"You'll find me ridin' West on the Southern trail, heading North into Wyoming."
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Sounds like you have a Vonage issue. I have a R.6.0.B C01 at home with Vonage as my DT. I have 126 set to not active, which should tell the system to pull the time off of CID and it worked Sunday morning like a top. First call that came in reset my time correctly.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Oct 2004
Posts: 21
Member
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Member
Joined: Oct 2004
Posts: 21 |
If 126 is set to active, is it not supposed to pull from CID? It was set to active before, but every call still reset the time. The strange part is that it's off by about 13 hours and 13 minutes.
ex. At 8:55AM 3/10/09, the display shows 9:43PM 3/9/09.
The customer really just wants the system to stop pulling from caller ID. I had assumed that changing 126 would do that, but it doesn't seem to.
UPDATE: The customer called Vonage and got the issue fixed on that end. I would still love to know if you can disable that feature in the ACS! The only thing I could come up with was to downgrade the firmware.
"You'll find me ridin' West on the Southern trail, heading North into Wyoming."
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Yeah, I just tried it on a R.6 here at the shop and you are correct. CID will reset the time with 126 active or not active.
126 use to tell the system when to roll forward an hour and back. And you would set 126 to not active if you lived in a area of the country like parts of Indiana that doesn't change their time to DST.
But after our government changed when DST starts and stops, CID must be the only way on a Partner.
I wish Avaya would handle the Partner like the Magix was, you can tell it exactly when to change or not.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Thanks for the update solstars.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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