sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems "we are unable to complete your call at this time" after power supply busted

I got to ask...........how could that happen? :confused:

I'm not sure really. It was just a thought.

Do you have a backup? If you took the thing apart with out making sure...LOL sorry, dont mean to laugh, but that sounds like something a CG would do......

Well if you come to the office to find the whole thing completely dead (thus the burned out power supply board, which was discovered only after taking it apart) you cant exactly make sure you have a valid back up can you? Actually at that point you're really just crossing your fingers and hoping that the new power supply you just threw money at will get the thing back to life and the processor was not danged.

#123 is your friend

Well if you come to the office to find the whole thing completely dead (thus the burned out power supply board, which was discovered only after taking it apart) you cant exactly make sure you have a valid back up can you? Actually at that point you're really just crossing your fingers and hoping that the new power supply you just threw money at will get the thing back to life and the processor was not damaged.

Hate to sound like a broken record but that is why you don't buy off ebay and instead have a relationship with a local Avaya dealer. How long were you without your phones while you screwed around finding, waiting for and replacing that power supply hmmm? Guess your business isn't that important to you.

does this mean that I now have to spend the next few days reading through the 500 page book and try to program this thing as i pull the remaining few hairs out of my head?

Your choice.

-Hal

Let me sound like a broken CD...why would you support a phone system without a backup memory
card, spare cards and full documentation of the
system programming??????
Better yet...have a test bench to test the cards
after you first get them, saves time and grief.
If you know what to look for, for the cost of
what you can get spare parts on ebay for....In
the opinion of this tech...is worth it.......
You have never had a defective part arrive from
a AVAYA dealer....

You have never had a defective part arrive from
a AVAYA dealer...

True because I test everything before it goes out the door and I do not sell anything without installation. This is not a DIY project. So if you buy from me you know everything is going to work when I leave. And if anything happens you know who to call. That protects Avaya's and my reputation.



-Hal

/ok so its ext 78 and 79 that need to go into hunt group 7...that cleared everything?

/now when you call in from outside all phones ring...nothing picks up?


You forget about #506 # #206 command.

The recording "we are unable to complete your call at this time" sounds like it is a message coming back from telco and not your equipment. One way to determine this is to safely power down the cable vision box and place a test call. If you get the same recording then you know its not coming from your equipment. The other thing I would suspect is programming like mentioned above that maybe it got wiped away. I think going forward investing in a UPS system is a good idea. I wish you luck. Been there before...