sundance-communications.com/forum Forums TDM Business Telephone Systems Avaya - Lucent Telephones & Systems Magix R4 Ringing Group ???

Here goes...

Group 771 setup as linear. Members are ext. 10, 12, and 14. Overflow goes to 770 (VM group). Coverage for 771 goes to 30 which goes to VM.

Customer wants...

All lines (1MB's)to ring x2 to ext. 10 then 14 then 12 then if busy go to AA.

Can someone get me in the right direction before I make a call to tech support? Im not doing this till 6/31 which is tomorrow.

Thanks all!

Do you really have to do a calling group to get the delayed ringing?

You could assign the lines to Ext. 10 with Immediate Ring, Ext. 14 with Delayed Ring, a phantom extension with delayed ring, and a Primary Coverage/Delayed ring for that phantom on 12. You would still assign the lines to an unused calling group with overflow to voice mail for the AA coverage.

The problem is that if ones busy ringing should begin at the next ext. If 10 is busy they do not want 10 to ring. They want the incomming line to only ring each ext. twice then stop.

Your way makes alotta sense but I dont think ill be able to control the amount of rings between exts.???

I dont work on Merlin as much I do Partner or Definity so its been a weak spot for me. Thanks for helping BTW.

Marlon...don't worry about it as you'll never see 6/31...it doesn't exist!!

Change the setting for Group Coverage on each station involved from 3 to 1....see if that helps
the situation.

Worked but not the way they wanted. Each ext. should only ring twice (6 secs.) then stop and hunt to the next ext. I tried putting each ext. in its own group. Overflow to next ext., number delay to 1, and time delay to 6.

Now the main line rings to group 771 (ext.10) but does not follow overflow or coverage unless ext.10 is in use.

I was also told to setup the last group (773)with its own MB773 w/ COS 15 (AA1). I could not find anywhere to change COS for an MB in the Merlin Messaging.

I think I might have to add group coverage buttons to each ext. involved. My confusion is that when I do this it asks for the group # 1-30???

You don't have COS in Merlin Messaging. When you start to create a MB it will tell you to press 3 for that MB to become AA and then will ask you what AA number you wish that MB should be.

Yeah, the Immediate Ring, Delayed Ring, and Primary Coverage with Delayed Ring senario will not stop the ring when the next station starts ringing.

You can't change the number of rings in a calling group before the call will advance to the next extension.

Merlin Messaging does not use Class-of-Service, when you create the mailbox, you press 1 for a regular mailbox, 2 for Transfer Only Permissions (equivalent to COS=20), or 3 and the AA number (equivalent to COS=15-17).

Group Coverage buttons will not work in this situation.

Get the customer to change their expectations, and work within what the system can provide.