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Joined: Mar 2009
Posts: 19
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Joined: Mar 2009
Posts: 19 |
Hello,
I recently upgraded a partner Rel 7.0 to the new software with the 0 patch. It looked like the card worked and the software was installed. The main processor ext and lines are not working. The processor light is green. The 308 packs are working and show the new software rel installed? I have this in a test switch. I am not sure if the upgrade card is bad. If I buy a new card will it fix the processor I previously upgraded? any thoughts. Thanks
Mark
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
Upgrading to "O" should have no effect.
What do you get with just the R.7 powered up outside of the carrier?
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Mar 2009
Posts: 19
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Joined: Mar 2009
Posts: 19 |
Green light. No ext work. Looks like the processor might be bad. When placed in a carrier with the 308ec cards, all the ext with the 308 work and show the new software rel with the feature 59?
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Joined: Feb 2005
Posts: 12,354 Likes: 4
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Joined: Feb 2005
Posts: 12,354 Likes: 4 |
My question is where did you get the upgrade card?
-Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Dec 2005
Posts: 9,181 Likes: 9
Spam Hunter
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Spam Hunter
Joined: Dec 2005
Posts: 9,181 Likes: 9 |
I Love FEATURE 00
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Joined: May 2002
Posts: 4,309 Likes: 8
Moderator-Avaya, Polycom
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Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,309 Likes: 8 |
A upgrade card should not cause this unless it was a bad upgrade card. Where did you get it?
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Joined: Mar 2009
Posts: 19
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Joined: Mar 2009
Posts: 19 |
The upgrade card was purchased through my normal avaya vendor. I think it is a bad flash card. returning it is no problem. when the replacement card is received will it correct the problem with this processor. The processor is not in service I pulled it and replaced it with a rel 8. I would like to try to salvage this card if possible, if not I can try to make it up from my vendor. Just wondering if this might even be possible. I have never had a processor not work but the 308ec cards work with the proper programming and showing the new software upgrade. It only is affecting the rel 7 card. To me this just seems wierd.
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Joined: Jan 2009
Posts: 79
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Joined: Jan 2009
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The only source to buy from should be Jenne or Catalyst. If you didnot buy from them then you are not an Avaya Business partner and have no business working on Avaya equipment.
Sorry Mark Thompson try to get your own sell to number.
Just my 2 cents.
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Joined: Feb 2005
Posts: 12,354 Likes: 4
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Joined: Feb 2005
Posts: 12,354 Likes: 4 |
Mike will correct me if I'm wrong but as far as I know the patches for both the ACS R6 and R7 never were available from Avaya pre-loaded on a flash card. You have to download them and copy them to your own card. This is why I asked my original question. I suspect that you are not dealing with a legitimate Avaya dealer and not a BP yourself. There is plenty of this stuff being sold on ebay and other gray market illegitimate sources. This is the first time I have heard of an upgrade corrupting a processor and it should serve as a warning to any customer who is not dealing with an authorized Avaya Business Partner. You may want to read this topic. -Hal
CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.
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Joined: Dec 2004
Posts: 1,106
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Joined: Dec 2004
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Originally posted by mark Thompson:
The upgrade card was purchased through my normal avaya vendor. I think it is a bad flash card. returning it is no problem.
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