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Joined: Dec 2009
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At my desk which is ext. 10 each time a call comes into our office instead of caller ID I see "Forward From : 11" No one is assigned extension 11 it is in a filing room and there has not even been a phone plugged in there for years. The phone line is not activated. At all of the other extensions which number 12-19 everyone else's caller ID is working fine, the issue is only at ext. 10. How do I get rid of this? :confused:

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Joined: Jun 2001
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Feature 11
11
11
From any system phone.

Is your Ext 10 set to ring on incoming calls?


Avaya SMB Authorized Business Partner. ACIS/APSS
ESI Certified Reseller/Installer
www.regal-comm.com
Joined: Dec 2009
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Thanks will try this first thing when I get to the office. I am at home now it is 11:11 pm my time. Yes it is set to ring at Ext 10. It has worked fine until this week. I programmed a new greeting and must have hit something that I didn't realize is all I can figure may have happened. Let you know tomorrow if it works.

Joined: Dec 2007
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Changing your greeting wouldn't have caused this. If someone has a forward button, they could have hit Forward 11 10 or Forward 11 0. Barring that, I blame gremlins.

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Or somebody has fat fingers. This happens all the time. Probably because the feature button is next to the 1.

-Hal


CALIFORNIA PROPOSITION 65 WARNING: Some comments made by me are known to the State of California to cause irreversible brain damage and serious mental disorders leading to confinement.

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