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Joined: Apr 2009
Posts: 80
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OP
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Joined: Apr 2009
Posts: 80 |
I have a customer with a magix that is dropping calls. The caller said after being xfered by the operator, she hears 2 rings then nothing. The system is running with no auto attendant on a PRI. I need some direction on where to start trouble shooting!
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Joined: Jun 2001
Posts: 10,949
Moderator-Avaya
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Moderator-Avaya
Joined: Jun 2001
Posts: 10,949 |
I would proably start with checking the error logs.
Avaya SMB Authorized Business Partner. ACIS/APSS ESI Certified Reseller/Installer www.regal-comm.com
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Joined: Sep 2004
Posts: 719
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That's exactly where I would start myself.
Mike
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Joined: Apr 2009
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OP
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Joined: Apr 2009
Posts: 80 |
I down loaded the error log and found 90% of them 7003's. The PRI service is a network hand off and to me not the best by far. This is the only customer that has this type of delivery on a PRI. Some of the other errors are 6c01 and 4c03. Is there anything more I can check on my end?
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Joined: Sep 2004
Posts: 719
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This sounds like you need to push this back on to the Pri service providers plate. Your not going to do much on the switch end of this.
Mike
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Joined: Apr 2009
Posts: 80
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OP
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Joined: Apr 2009
Posts: 80 |
Thanks for all your input.
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