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#95793 12/18/09 05:21 AM
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zoomo Offline OP
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I have a customer with a magix that is dropping calls. The caller said after being xfered by the operator, she hears 2 rings then nothing. The system is running with no auto attendant on a PRI. I need some direction on where to start trouble shooting!

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#95794 12/18/09 06:23 AM
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I would proably start with checking the error logs.


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#95795 12/18/09 07:25 AM
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That's exactly where I would start myself.

Mike

#95796 12/22/09 04:01 AM
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zoomo Offline OP
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I down loaded the error log and found 90% of them 7003's. The PRI service is a network hand off and to me not the best by far. This is the only customer that has this type of delivery on a PRI. Some of the other errors are 6c01 and 4c03. Is there anything more I can check on my end?

#95797 12/22/09 04:42 AM
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This sounds like you need to push this back on to the Pri service providers plate. Your not going to do much on the switch end of this.

Mike

#95798 12/22/09 04:52 AM
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Thanks for all your input.


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