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Joined: Mar 2007
Posts: 35
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OP
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Joined: Mar 2007
Posts: 35 |
I added a new extension, gave it a mailbox, made it a record mailbox,recorded name and went to phone and recorded a greeting. When I dial the number after 11 rings another extension's mailbox answers the call. I can't recall when I used that extension in the past and why it is being redirected to another extension. Help! I can't remember how to cancel the redirect.
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Joined: Jul 2001
Posts: 3,320 Likes: 7
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,320 Likes: 7 |
Did you add it to the Voice Mail Coverage Group (typically 30)?
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Joined: Mar 2007
Posts: 35
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OP
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Joined: Mar 2007
Posts: 35 |
The extension was already active with no mailbox.
All I did was reinitialize the mailbox.
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Joined: Mar 2007
Posts: 35
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OP
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Joined: Mar 2007
Posts: 35 |
you were right, it wasn't added to the coverage group. thanks
j.r.
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