web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Aug 2005
Posts: 2,125
Member
OP Offline
Member
Joined: Aug 2005
Posts: 2,125
Hi, Gents.

I usually hang out in the Mitel and NEC areas, but I find myself responsible for a Definity. I have a working knowledge of Definity -- used to do basic MACs in a voicemail lab environment, years ago -- but am not certified on it (I am certified on Mitel SX200 ICP and NEC 2400 and 2000).

This is in a hotel, and there are serial links for PMS integration (Softbrands/HIS) and call accounting.

Call accounting is up and working, receives SMDR and relays data to PMS. However, PMS does not consistently transmit name display data, and does not consistently reset phones. I am also getting reports of phantom voicemail lamps and/or call-forward (coverage) to voicemail is disappearing.

Any suggestions for things to check out and common solutions? Words of wisdom?

Avaya IP Office Help & Support Website
IP Office Help

Avaya IP Office Help & Support Website


FAQs, documentation, videos, updates, and support for the Avaya IP Office business phone system!
Everything you need to know about installing, upgrading, and troubleshooting IP 500v2 and IPO Server Edition systems.

Joined: May 2002
Posts: 4,295
Likes: 7
Moderator-Avaya, Polycom
*****
Offline
Moderator-Avaya, Polycom
*****
Joined: May 2002
Posts: 4,295
Likes: 7
What Verison Definity and what voice mail?

Joined: May 2002
Posts: 4,295
Likes: 7
Moderator-Avaya, Polycom
*****
Offline
Moderator-Avaya, Polycom
*****
Joined: May 2002
Posts: 4,295
Likes: 7
Do you have an installer level password?

Joined: Aug 2005
Posts: 2,125
Member
OP Offline
Member
Joined: Aug 2005
Posts: 2,125
Audix VM, and the default does not work, so, no, I do not have a login and PW. I don't have the software release.

2 cabinets, and these numbers are near the processor: DEF R9 DR TN2404 V3
There's also an IP address: 05.1.122.4

Joined: Apr 2002
Posts: 147
Member
Offline
Member
Joined: Apr 2002
Posts: 147
The numbers 05.1.122.4 is the release of the Definity software that is on the processor, R9 05.1.122.4. Is your Audix a TN568 board in the system?

Joined: May 2002
Posts: 4,295
Likes: 7
Moderator-Avaya, Polycom
*****
Offline
Moderator-Avaya, Polycom
*****
Joined: May 2002
Posts: 4,295
Likes: 7
In that you don't have passwords, I would have the PMS company trouble shoot. If they say its the switch problem you will need someone to get into the switch and check \settings.
The settings don't change by themselves, I would think it is a PMS problem.

Joined: Apr 2004
Posts: 207
Chris Howard
Offline
Chris Howard
Joined: Apr 2004
Posts: 207
I can help with the passwords for the Intuity Audix, You can call me on 303-593-1763


William C. Howard
Joined: Aug 2005
Posts: 2,125
Member
OP Offline
Member
Joined: Aug 2005
Posts: 2,125
Got most of the serial items fixed, thanks.

I do now have an installer level log-in also. I am still having an issue with phantom message lights.

Am I correct in thinking that

CLEAR AMW AUDIX xxxx

will clear message lights for ext. xxxx?


Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,695
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,706 CTX100 install
186,794 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
pvj 4
Who's Online Now
3 members (Curlycord, JBean3329, mongo5150), 107 guests, and 255 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5