|
|
Joined: Mar 2004
Posts: 18
Member
|
OP
Member
Joined: Mar 2004
Posts: 18 |
my company just canceled 2 phone #'s. Now when we press 9 for a line then dial a number it is going to one of the two feature lines that we canceled. If we press 9 then 1+ phone number it will select a line and dial that number. So pressing 9 first is taking us to a disconected line. Is this something that can be programmed from the phone?
|
|
|
|
|
Joined: Jul 2001
Posts: 3,320 Likes: 7
Moderator-Avaya-Lucent, Antique Tele
|
Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,320 Likes: 7 |
Yes, when you press 9, the system selects lines from the pools to make your call.
You need to remove the disconnected lines from the pools.
It is a bit involved, more than typical user programming.
pm me if you need detailed help.
|
|
|
|
Forums84
Topics93,877
Posts636,993
Members49,670
| |
Most Online5,661
May 23rd, 2018
|
|
|
|
