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Joined: Mar 2004
Posts: 18
Member
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OP
Member
Joined: Mar 2004
Posts: 18 |
my company just canceled 2 phone #'s. Now when we press 9 for a line then dial a number it is going to one of the two feature lines that we canceled. If we press 9 then 1+ phone number it will select a line and dial that number. So pressing 9 first is taking us to a disconected line. Is this something that can be programmed from the phone?
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Joined: Jul 2001
Posts: 3,342 Likes: 10
Moderator-Avaya-Lucent, Antique Tele
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Moderator-Avaya-Lucent, Antique Tele
Joined: Jul 2001
Posts: 3,342 Likes: 10 |
Yes, when you press 9, the system selects lines from the pools to make your call.
You need to remove the disconnected lines from the pools.
It is a bit involved, more than typical user programming.
pm me if you need detailed help.
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